Government of South Australia G

MEMBER SERVICES OFFICER (BB-42FF4)

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Member Services Officer



Department of Treasury and Finance
Job reference: 426090
Location: 5000 - ADELAIDE
Job status: Short Term Contract
Eligibility: Open to Everyone



Super SA is abranch of the Department of Treasury and Finance (DTF). SuperSA havebeen operating for more than 100 years and services the employeesof the South Australian PublicSector. We administer the super accounts for over 217,000 members across10 different schemes, in line with the relevant Acts andRegulations. We are seeking enthusiasticpeople with a commitment to service excellence for a number offrontline Member Services Officer roles within Super SA.



The MemberServices Officer forms part of a strong team that provides acustomer focused service to Super SAMembers and stakeholders for various superannuation schemes andproducts.



The roleworks in a service delivery environment, providing contact centreand face to face member services. Inthe role, you will provide financial information both verbally and inwriting in a timely and professional manner. You will also developand maintain a practicalknowledge of superannuation legislation, policy andprocedures and maintain a soundknowledge of all Super SA schemes.



To besuccessful in the role, you will have:

Excellent communication and engagement skills, with strong attention to detail. Experience, enthusiasm and self-motivation in providing exceptional customer
service. Ability to positively engage Members with inbound and outbound calls within a
fast paced call-centre environment. Experience in handing difficult situations in a calm and positive manner. The ability to build positive and collaborative relationships with members and
colleagues. Focus and drive to exceed service levels for our Members. Ability to embrace new methods and be adaptable in a changing environment.

There aremultiple temporary roles available, up to 12 months. Super SAwill establish a pool of suitablecandidates who may be employed at any time throughout a 12 monthperiod.



Contracts maybe offered on either a full-time or part-time basis, with thesalary adjustedaccordingly.



An individualrecommended for engagement to a role will be subject tosatisfactory criminal history check inaccordance with the DTF Pre-Employment Screening Policy and Procedureand every three years thereafter.



Some out ofhours work and intrastate/interstate travel may berequired.



Remuneration
ASO3 - $63,681 -$67,868 pa



ApplicationInstructions
All applicationsmust be submitted online via I Work For SA. Applicants are required tosubmit a curriculum vitae and written application of no more than 2pages, demonstrating their suitability for the role by providinga summaryof current duties relevant to vacant position, details of relevantexperience and knowledge addressingessential minimum requirements. Applicants are to include the nameand contact number of two referees.



Allapplications are to be submitted by 5.00pm on closingdate.



Contact andQueries
SherryGreen
Acting/SeniorManager, Member Services
superjobs@sa.gov.au



DiversityStatement
The Departmentof Treasury and Finance actively promote flexible working arrangements,and is committed to having at least 50% of interviewees for eachrole being women. At DTF we valueand encourage diversity within our workforce, to help us reflect thecommunity we serve.


Applications close: 17/02/2022 5:00 PM

Attachments:
- ASO3 - Member Services Officer.pdf


- employment declaration.pdf





Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.





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