Administration Assistant Sumner Park (BB-E765D)
Found in: Whatjobs AU
Our Administration Assistant is the first point of contact to our Customers. Therefore this role requires excellent listening, communication and understanding skills. You may also need to make out-bound calls, depending on the needs of the customer.
You will be supported by a team of experienced leaders and will have access to a range of benefits. You will receive training as well as ongoing coaching and support.
In this role, you will be required to undertake the following duties:
Providing first class service to all customers using your amazing people and communication skills Receive customer complaints and attempt to resolve and / or refer to management as appropriate for resolution / follow up Keep customers appraised of delivery lead-time Undertake repair inspections, converting repairs to sales where appropriate Raise Job Authorities and invoices by utilising branch computer system. Be a valuable member of our team, contributing to our success and actively helping to create a positive environment
About you ...
You will have already worked in a retail, office or customer service and/or sales role, can quickly build rapport and strive to deliver exceptional customer service at all times.
To be successful in this role you would need to possess the following:
Essential skills & competencies:
A true passion for delivering customer service excellence Confident, engaging approach and a natural ability to communicate Resilience and the ability to work in a complex and changing environment A strong desire to succeed Outstanding verbal and written communication skills Excellent self organisation and time management skills
Experience and Qualifications:
Retail, office or customer service experience Immediate to Advanced computer skills
calendar_today1 day ago