O'Brien Glass Industries O

Administration Assistant Sumner Park (BB-E765D)

Found in: Whatjobs AU

Description:


Our Administration Assistant is the first point of contact to our Customers. Therefore this role requires excellent listening, communication and understanding skills. You may also need to make out-bound calls, depending on the needs of the customer.

You will be supported by a team of experienced leaders and will have access to a range of benefits. You will receive training as well as ongoing coaching and support.

In this role, you will be required to undertake the following duties:

Providing first class service to all customers using your amazing people and communication skills Receive customer complaints and attempt to resolve and / or refer to management as appropriate for resolution / follow up Keep customers appraised of delivery lead-time Undertake repair inspections, converting repairs to sales where appropriate Raise Job Authorities and invoices by utilising branch computer system. Be a valuable member of our team, contributing to our success and actively helping to create a positive environment

About you ...

You will have already worked in a retail, office or customer service and/or sales role, can quickly build rapport and strive to deliver exceptional customer service at all times.

To be successful in this role you would need to possess the following:

Essential skills & competencies:

A true passion for delivering customer service excellence Confident, engaging approach and a natural ability to communicate Resilience and the ability to work in a complex and changing environment A strong desire to succeed Outstanding verbal and written communication skills Excellent self organisation and time management skills

Experience and Qualifications:

Retail, office or customer service experience Immediate to Advanced computer skills

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