Customer Coordinator (BB-01C06)
Found in: Whatjobs AU
WHO YOU ARE
Candidate profile (text) - Default language You are an ambassador in customer excellence and have highly developed communication and organisational skills. You drive the operational focus and oversee the daily operations of the Customer Relations department, whilst multi-tasking between serving customers, coordinating co-workers, and maintaining a strong focus on the customer transaction. You have good attention to detail, are solution focused and have proven ability to be assertive and under pressure you remain calm when faced with stressful situations. You ensure the work area is effective for our customers’, and cost-efficient for the store by coordinating and supporting the team. You are able to handle complaints, claims and payments in an efficient, accurate and friendly way. You drive the team to create an unforgettable and rewarding experience, including services across all channels, to inspire visitors to return and become regular customers. You will have availability to work a mixture of shifts, including up to 3 out of 4 weekends.
This is a permanent part time (50-60 hours per fortnight) opportunity to the customer relations team at IKEA Tempe. Key responsibilities (title) YOUR RESPONSIBILITIES Key responsibilities (text) As a Customer Coordinator, your responsibilities will include but not be limited to:
•Together with the team, establish a mindset of a first time right for every customer that chooses to shop with us in our units.
•Supervise the daily operation of the team to ensure a positive customer journey
•Liaise with manager and feedback on daily areas of team performance and functional activities
•Take part in additional department responsibilities to secure the daily operation for co-worker and customer
•Optimise the shopping journey of our visitors to IKEA by collaborating with all functions to increase co-worker competence and knowledge to ensure customers receive consistent information throughout their shopping journey.
•Record information accurately in the relevant systems in order to make improvements to the customers’ future shopping experiences. Team vision ( title) TOGETHER AS A TEAM Team vision (text) Together the Customer Relations team’s aim is to continually identify and remove hindrances in order to secure an easy buying experience, a positive shopping experience and easy payment and after-sales fulfilment. A perfect opportunity to hone your customer skills, within this fast-paced and dynamic environment we want our customers to return and the best way to do this is to make each connection with IKEA a positive experience. Local section (title) IKEA BELIEVES IN EQUAL PAY FOR WORK OF EQUAL VALUE Local section (text) We offer many benefits at IKEA other than just having the opportunity to work for a global company! Along with a focus on your personal and career development goals and being a part of an inclusive culture driven by values, you will be entitled to great initiatives including above award rates, penalty rates (including Sundays and public holidays), annual leave loading, co-worker discount, subsidised meals in our co-worker restaurant, free parking and our TACK! loyalty program. If you’re interested in working with us,
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