Montblanc M

Customer Service Executive - Montblanc, Sydney (BB-F72F8)

Found in: Whatjobs AU

Description:
Reference Code: 29926

Sydney, NSW, AU

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Founded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship. With more than 25 subsidiaries and 600 boutiques MONTBLANC is present all over the world.

Montblanc, Australia is looking for a customer service superstar to join the office team on a casual basis. This person will be responsible for providing support to external customers, as well as supporting the internal team across Retail, Marketing and Wholesale.

This role will commence on a casual basis, working approximately 3 days per week with a desired start of April 2021, with view to potentially go permanent on a 12 month fixed-term basis from July 2021.

Key responsibilities of this role include:

CRM management - respond to all AU and NZ website enquires effectively and in a timely manner. Liaise with different departments where necessary to resolve customer issues. Boutique support – assist with retail teams on their Customer Service enquiries through a customer centric approach whilst respecting brand and company policies. Monitor the progression of the entire Montblanc Customer Service platform to ensure coherent flow. Wholesale support – assist with key contacts on their after sales enquiries. Customer Experience - Handle and escalate disputes and issues posted on social media and client feedback surveys. Google Listings- manage google listings for each of the 4 internal boutiques. Respond to customer reviews and questions. Complete administration activities. Manage Clients’ enquiries through Concierge service

To be successful in this role, we are looking for someone with:

An understanding of our company’s culture, brand, products, and services. The desire to become a Montblanc brand ambassador. Customer Service excellence and the ability to demonstrate empathy and sympathy. Strong verbal and written English skills. The ability to meet deadlines and outstanding time management skills. Ability to understand and apply company procedures and policies. To be a team player and to work independently to own the role. Microsoft suite proficient. #keywordsearch{display: none important;}.

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