Edenhills / Lawnswood Pet Cremation

Client Care Coordinators - Full time & Casual positions (BB-8BAF5)

Found in: Neuvoo AU



  • Pet Cremation Services with office locations in Maddingley and Rowville
  • Weekday hours from 7:00 am to 7:00 pm
  • Weekend hours from 8:00 am to 4:00 pm


Our Client Care team is growing, and we are looking for dedicated, compassionate animal lovers looking to fulfil our clients’ needs in pet aftercare, supporting our purpose in “Honouring a life time of unconditional love."


  • Be part of an amazing passionate team working within a great company culture
  • Making a difference in pet after care services

We have both Full Time and Casual positions available and these are phone-based customer service roles within our wonderful Client Care team covering various shifts both weekdays and weekends. You can choose to work at either our Maddingley or Rowville office locations.


About the role:

  • Coordinate and schedule bookings with both the public and vet clinics
  • Prepare and assist clients with pet viewings
  • Assist clients who bring their pets to the office
  • Carry out accurate data entry and payment processing
  • Facilitate a general range of office tasks

We are looking for people :

  • Who are comfortable occasionally handling deceased pets
  • Who can talk to clients over the phone using excellent communication skills with a clear, professional, understanding and empathetic phone manner
  • Who have thorough attention to detail
  • Who have intermediate computer skills (Microsoft Office experience is favourable)
  • Who are reliable, organised and takes pride in your work
  • Who are physically fit as this role will require occasional assistance in handling pets 

We pride ourselves on being caring, down to earth and professional. Tact, discretion and integrity are attributes that we rate very highly. 


If you meet the above criteria and are flexible to work between 7am - 7pm Monday to Friday and have the availability to be rostered onto a weekend shift then we would love to hear from you.


Please send us your resume and a covering letter outlining why you would be suitable for this role.


calendar_today2 days ago

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