Customer Experience and Relationship Manager (BB-C7E52)

Found in: Neuvoo AU

What does this job involve? JLL is currently seeking a Customer Experience and Relationship Manager to be the frontline of all communication for tenant and customer services for a premium grade commercial assets in Sydney CBD. This is a pivotal position within the property team being the front line of all communication for customer services and the primary curator of place and customer experience. Broadly, the primary responsibility is to develop and foster the relationship with the buildings customer partners, and to assist in ensuring all services, branding, marketing, and presentation of the property in keeping with premium grade standards. Through the execution of a series of events and customer engagement throughout the year, you're required to nurture a sense of community throughout the precinct (in collaboration with the Retail and Marketing Managers) You'll also be responsible for the day to day operation and upkeep of customer service standards involving the concierge service in the building lobby, the cleaning and waste and recycling services, and car park. What are we looking for? Will have a background in property marketing or public relations, with experience in fields such as hospitality, event management and promotions being highly regarded. Established experience will include a demonstrated ability in developing and delivering high quality, effective and creative strategies and solutions. Has a positive approach to meeting clients needs whilst managing customer expectations. Has a demonstrated ability to prioritise work within tight operational and financial deadlines. Has experience in maintaining and managing accurate data, budgets and cash flow analysis. Has excellent interpersonal, written and oral communication skills. What can you expect from us? Youll join an entrepreneurial, inclusive culture. One where we succeed together across the desk and around the globe. Where like-minded people work naturally together to achieve great things. Keep those ambitions in sights and imagine where JLL can take you... As an organisation, we dont just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the Worlds Most Ethical Companies.

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