Collaboration Analyst (BB-17ECB)
Found in: Neuvoo AU
Reporting into the workplace Collaboration Lead, you will be tasked with providing support and continuous improvement for the Collaboration service and supporting platforms. As the Collaboration Analyst, you will act as the escalation point for incidents and service requests arising within Workplace Technologies Services (WTS).
As an integral part of a team, you will identify and implement continuous improvement initiatives within the collaboration and supporting platforms increasing efficiency and/or effectiveness of the service itself or the delivery of the service. Your team-first attitude, problem-solving, and communication skills will have a positive effect on team culture as well as ensure excellence in IT support services, documentation, team performance, and continuous improvement with a focus on -
The DuluxGroup IT function is committed to bringing competitive advantage to the company by delivering fit for purpose technology solutions and by introducing innovative IT solutions as a key strategic partner. As DuluxGroup grows, the IT function is fundamental to ensuring its continued success, via the adoption of new technology, particularly in the current environment of rapid technological development (e.g., cloud, digital, mobile, and social) and additionally, ensuring that the businesses are well facilitated and equipped to meet challenging business environments
What you will bring and develop
You are a talented professional with sound experience in handling level 2 or level 3 incidents related to Microsoft cloud platforms. You are a positive personality with a natural flair to connect with people and mentor and assist the team when required.
Other key skills and experience include:
We know you want to work with modern technology in a culture that lets you be your best, and we know you want to make a difference. We are a vibrant, diverse team of smart and passionate people, who clearly understand that our role is as leaders, helping DuluxGroup achieve its goals.
As a company, DuluxGroup offers flexibility, career development, opportunities to be involved in the community, and the chance to work with some of the most trusted and iconic brands in Australia and New Zealand.
calendar_today20 hours ago
info Full Time - Permanent