Customer Care Liason (BB-151E7)
Found in: Neuvoo AU
Our customer service model forms the beating heart of CAMILLA and our Customer Care Liaisons are our biggest ambassadors. They are at the front line supporting our Online and Retail channels with anything and everything that get’s thrown at them! If you are a quick-thinker with a passion for luxury fashion and amazing customer service, this might be the perfect role for you.
We are looking for angels with mixed availability as we are looking to expand our customer service hours to extend into weekends.
So, what is a day in the life of a Customer Care Angel?
· Working in the office or remotely, you may work across live chat, phones or on outstanding tickets
· Liaising with new and existing clients, offering angelic customer service
· Working with our warehouse to organize returns, refunds and exchanges
· Provide styling and product advice for our Online Channel
· De-escalate and resolve any difficult issues
· Assist with any staff orders and requests
· Support special events (e.g. in store collaborations and online warehouse sales)
· Work on improving processes and systems with the Customer Care Team Lead
What are we looking for in our new CC Angels?
· Experience in customer service and VIP management (min 1 year)
· Process oriented individuals
· Practiced escalation and de-escalation skills
· A passion for CAMILLA and ability to learn in-depth product knowledge
· A calm and resilient person with great tone of voice
· Independent workers who can work well remotely or in small teams
· Knowledge of systems Zendesk and Shopify preferred
Of course working at CAMILLA comes with a lot of extras:
· Competitive remuneration and benefits package
· A Health and Wellbeing offering including yoga, salsa and meditation
· Stunning Head Office located in Alexandria, Sydney
· Flexible work practices (we are getting very good at this at the moment)
· End of Month Birthday Drinks and Quarterly Angel Awards with epic prizes
· Office pooch- or pet of choice – companionship
· A strong focus on personal and professional development
· Discounts and Uniform Allowances that will have you head to toe in CAMILLA
If you are our next CC Angel, float on over and apply now! With love
calendar_today4 days ago
info Work TypeCasual