Orange

Head of Field & Technical Management (BB-26590)

Found in: Neuvoo AU

Description:

about the role

Purpose

We are currently looking for a customer first Technical Leader who provided and manages day to day operations of a field and technical service team, as well as overall management of key partner/supplier provided service scopes.

Key Tasks and Responsibilities

  • To have overall accountability for the delivery of field & technical services across local domain in Australasia to provide to multi-national customers measured against service levels and key objectives
  • Leadership of Technical & Field Services team
  • Operational management of local data & network centre infrastructure
  • On going development of technical team to maintain required skills for changing business requirements
  • To ensure adequate and timely reports and reviews of team objectives and key supplier reviews
  • To lead regular internal & external forums relating to field & technical management services
  • Lead & maintain key partner/supplier management structure for Field & Technical services
  • To assist in contract negotiation with key suppliers in Field & Network infrastructure environments.
  • To maintain adequate knowledge of Orange products and services.
  • Interface with customers at management level on a regular basis to retain & develop relationships
  • To validate and support customer service level agreements for field & technical services where required.

  • about you

  • Incumbent must have in depth knowledge of Telecommunications & global IT services.
  • Incumbent must be capable of providing Technical consultancy advice to account team leads and customer at Management levels.
  • Incumbent must be proactive and provide seasoned advice for both short and long term implications on Field & Technical Services & Operational related issues.
  • Incumbent must be able to perform high level presentations both internally & externally
  • Incumbent must be able to lead and manage a diverse technical team
  • Other skills and qualifications

  • Degree level or equivalent (Business or Engineering)
  • Service Management Certification (ITIL) desired
  • Project Management Certification (Agile) desired
  • Strong Customer Service background & experience
  • 10+ years of work experience in customer-facing organisations within the Communications / IT services industry
  • Vendor management & Consultancy experience
  • Budget & cost management experience
  • Leadership, matrix & remote team management experience
  • High level of practised technical knowledge
  • Very strong communication, negotiation, presentation, organisation & management skills

  • additional information

  • The candidate must possess the following attributes
  • Possess a confident and professional image to successfully interface with all aspects of the business.
  • Ability to communicate clearly and effectively both one-on-one and to groups in a variety of business situations.
  • Ability to operate at a senior executive level with customers, vendors, partners & internally
  • Strong management skills in accumulation, preparation, interpretation and dissemination of customer technical information and the applicability of all related products & services to address requirements.
  • Management & Leadership experience of both local & remote diverse team members within service & technical management

  • department

    Customer Services & Operations

    contract

    Regular

    calendar_today2 days ago

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