u&u

Banking Collections Officer (BB-463B5)

Found in: Neuvoo Bulk AU

Description:

The details:

  • Six month maternity leave cover contract | Brisbane CBD location
  • Suited to a reliable, positive and customer-centric candidate
  • Available to start February / March 2021 | $30 / hour + Super
  • About the Organisation

    u&u are partnering with a growing organisation in the banking industry. A company with a focus on their members, this bank aim to deliver life rich banking. With influential leaders and collaborative, friendly teams, our client care about their staff as well as their members.

    About the Opportunity

    An opportunity has arisen for a Collections Officer who has recent experience in the banking industry to join this company on a contract basis. The Collections Team within this bank focus on providing solutions to their members. The current team are very customer-centric and solution-minded. Initially the contract will be a six month term, covering maternity leave, with the opportunity to extend further. The key requirements will include;

  • Taking inbound and making outbound calls to members in arrears;
  • Processing hardship applications;
  • Resolving expressions of dissatisfaction;
  • Capturing complaints;
  • Responding to emails; and
  • Working with internal and external stakeholders to reach a member solutions.
  • Reporting to the Credit Recovery Team Leader, the successful candidate will display the following qualities and working experience:

  • Recent experience in Collections and Banking;
  • Thorough understanding of consumer laws and legislations;
  • Genuine interest in helping customers and building rapport;
  • Ability to work as part of a team and independently;
  • Excellent communication and negotiation skills; and
  • Reliable and committed to contract term.
  • In return, you will be a respected and valued employee working in a team environment with opportunity to grow and learn in the wider banking industry. You will be available to work Monday – Friday and you will be paid on a fortnightly basis.

    For more information please call Miranda Doessel at u&u on 07 3232 9153 , quoting reference number 7986. Alternatively, to submit an application, please click below.

    Please submit your resume in Word format only.

    calendar_today2 days ago

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