Business Services Lead (BB-AF5DA)

Found in: Neuvoo AU

Job Description

About the role

The year 2021 will bring about significant growth and exciting prospects within our Corporate Facilities Management segment, Sodexo are currently looking for a passionate and driven Business Services Lead interested in joining Sodexo and working on a client site within the Melbourne CBD.

Reporting to the Workplace Experience Manager, this is a pivotal role leading and supervising the Sodexo team. This role is responsible for assisting the Workplace Experience Manager & supporting the deliverable services for our Client in all aspects of the IFM contract.

Duties will include but won’t be limited to:

  • To develop and maintain excellent relationships with the Client on site as well as practising excellent teamwork and support for the other members of the service
  • To deal professionally with Customer feedback
  • To ensure that all preparation, presentation and service is carried out promptly and to Sodexo and Client standards
  • To effectively lead, develop and motivate your service team, monitoring and solving personnel issues as they arise within the operations and taking actions to correct all employee performance that falls below the required standard
  • To ensure completion of all relevant Company & statutory paperwork
  • To actively pursue and achieve budget targets and assist in budget compilation
  • To assist with the compilation of all daily, weekly and monthly audits, inspections & reports, and address all areas in a timely and efficient manner with detailed responses to all Client requests and actions
  • To ensure security and maintenance of premises, equipment and stock
  • To assist with the management & coordination of all maintenance works, suppliers, sub-contractors & trade persons on site
  • To ensure the Client premises maintains a high-level maintenance and appearance
  • To assess potential new maintenance works that may be required on site
  • To assist and support with the creation & updates for all standard operating procedures required on site
  • To maintain a sound understanding of all contractual obligations
  • To reduce maintenance turnaround periods and downtime of any plant and equipment
  • To use approved suppliers when placing orders for services across the IFM contract
  • To utilize all Sodexo & client approved systems & equipment to deliver the contracted services
  • To keep all wastage to a minimum and to observe sound environmental practices


About You

The successful candidate will have demonstrated experience within a similar role/industry and ideally some form of trade or formal qualification in Business. You will be able to demonstrate the ability to build and maintain effective and strong relationships with clients, visitors, staff and colleagues as well as being able to self-manage, work cooperatively and collaboratively with others and have a flexible approach to function effectively under pressure.

Additionally, you will also be able to/have:

  • Ability to problem solve and work to tight deadlines & timelines
  • Highly developed interpersonal, verbal and written communication skills with a proven ability to consult effectively with clients and colleagues at all levels
  • Ability to provide the highest level of customer service in a continually changing environment with a strong emphasis on consistency and flexibility
  • Solutions focused approach and able to identify opportunities to add value
  • Energetic, passionate and leads by example
  • Ability to communicate with confidence and respect for others
  • Proven ability to use own judgement to effectively manage workloads, take responsibility for and prioritise tasks and clearly communicate when undertaking and delivering outcomes and services

Additional Information

What’s next?

Sodexo offers a competitive salary package along with great employee benefits and a recognition program. If this sounds like the right job for you, please apply via the link for a 5-minute application process.

calendar_today4 days ago

Similar jobs

location_onMelbourne, Australia

work Sodexo

I expressly authorise the Terms and Conditions