NSW Department of Communities and Justice

Casework Manager (BB-FC911)

Found in: Neuvoo AU


About us

The NSW Department of Communities and Justice (DCJ) provides vital programs and services designed to help vulnerable children, young people and their families.

About the opportunity

As a Manager Casework you will be leading and supervising a team of caseworkers engaged in delivering Child Protection and Out-of-Home Care services. You will also be working with non-government agencies to provide services to vulnerable children, young people, and families.

Your day will include but not be limited to the following:

  • Managing a team of practitioners
  • Leading & Influencing quality casework practice across a team of caseworkers.
  • Allocation of children and families for case management
  • Leading & managing a team of caseworkers through effective group supervision and Leadership
  • Managing staff performance.
  • Ensuring casework and client record compliance through effective review and feedback
  • Prepare & review documentation, briefings and correspondence on care and protection issues
  • To be successful in this role you will possess the following:

  • The ability to manage a high client demand and making judgements on risk and client allocation in complex and challenging situations.
  • Excellent communication & interpersonal skills and the ability to build strong working relationships across a number of stakeholders
  • Understanding and responding to differing capabilities across your team of caseworkers and allocation cases appropriately
  • The ability to maintain and manage positive relationships
  • Strong negotiation and influencing skills
  • The ability to work autonomously in setting own priorities and those of any staff.
  • Independence to develop a suitable approach in managing yours and your staff’s workloads
  • The ability to manage staff across two locations and manage remotely when required
  • Essential Requirements

    To be eligible to apply you must have:

  • experience leading and managing a team
  • a degree in Social Work, Social Welfare or a related discipline
  • a valid driver’s licence
  • a Working with Children clearance number prior to commencement in the role (to obtain further information on how to apply for a WWCC please click
  • Willingness to travel
  • What we can offer

    In return for your commitment, dedication and passion, FACS offers:

  • a competitive base salary range $110, 745 – $113, 859 plus superannuation and annual leave loading
  • professional development and promotional opportunities
  • working alongside diverse and dynamic people towards a common goal
  • flexible working conditions including a 140 hour month
  • empowerment to investigate the safety and wellbeing of children, to genuinely improve their life chances
  • Discounted Gym membership though Fitness Passport
  • Use of Fleet vehicle for work related travel
  • A GSE Compliant Recruitment Pool will be created to fill similar roles for both ongoing and temporary opportunities if and as they arise.

    How to apply

    To apply candidates must submit a covering letter (2 pages maximum) which includes a response to the two targeted questions below plus an up-to-date resume which clearly details their skills and experience as relevant to this role.

  • Knowledge from research and legislation is essential to help Casework Managers make difficult and complex decisions about the safety and development of children and needs of families. Please describe a time where it was critical for you to refer to research and/or legislation in order to make a decision. What process did you go through and what was the result?
  • As a Casework Manager you will lead and manage a team of caseworkers who provide services to vulnerable children, young people and their families. Please describe how you would set performance expectations for a team so that they can be accountable to achieving better outcomes in regards to children and families.
  • **Please note that your application will be assessed by the district identified as your first preference.

    Part of the assessment process may include additional online capability testing, skills testing or work samples in accordance with the Government Sector Employment Act 2013, therefore you may be contacted to participate. You will also be asked to complete a Health Declaration Form in later stages of the assessment process

    Find out more

    Click to view the Role Description

    For enquiries

    South Eastern Sydney, Sydney and North Sydney:

    Michelle Humphreys – 83036341

    South Western Sydney

    Emily Lalor - 0472866452

    Western Sydney, Nepean Blue Mountains

    Kathryn Roels - 0437886749 - Kathryn.Roels@facs.nsw.gov.au

    Closing Date: 7th March 2021@ 11.59PM

    Working with Children Check

    The Child Protection (Working with Children) Act 2012, requires persons engaged in children related work to have working with Children clearances. If successful in this role you will be required to provide a Working with Children Check clearance number prior to commencing in the role. To obtain further information and to apply for a WWCC clearance please click .

    Our Commitment to Diversity and Inclusion

    DCJ is committed to building a workplace culture that values diversity and inclusion. We actively promote the employment of people with disability, Aboriginal and Torres Strait Islanders, LGBTI and other diversity groups.

    DCJ encourages applications from people with disability and will provide reasonable adjustments in our recruitment processes and in the workplace.

    calendar_today14 hours ago

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