Vero Insurance

Business Process Analyst (BB-CC46F)

Found in: Neuvoo AU


About the role

This exciting Business Process Analyst role involves documenting and analysing as-is processes, create end-to-end automation solution designs, and manage the solution through from discovery to delivery. The role also involves working with business teams to identify RPA (Robotic Process Automation) opportunities, and then follow these ideas through from concept to production.

Key Responsibilities

  • Engaging with process owners and having end to end ownership of automation projects (discovery, analysis, testing, training and implementation)
  • Independently leading the review of business process, architecture, design and plan for automation solution delivery
  • Identifying and extracting requirements using a range of business analysis tools; such as interviews, document analysis, workshops and side by side observations
  • Evaluating information and data to determine problems/opportunities/solutions
  • Contributing to estimation of development, and drive and manage performance of code development to ensure target timeframes are achieved
  • Assessing risk on any new and changed systems/processes and recommending controls where required
  • Building and presenting recommendations, findings and options to Senior Management ensuring expectations are understood and agreed
  • Skills & Experience:

  • Business Analysis qualifications are desirable
  • Experience in owning and managing multiple initiatives end to end
  • Background in delivery of automation or technology enabled business solutions
  • Significant experience in facilitating and leading process discovery activity to quickly assess improvement or automation opportunity
  • Exposure to Robotic Process Automation
  • Experience working with technology departments, including offshore developers
  • Our Benefits

  • Discounts of up to 25% on our various Insurance, Banking & Superannuation products
  • Flexible working environment and arrangements; genuine focus on work-life balance
  • Numerous discounts with our corporate partners (retail & shopping / travel & holiday / health & wellbeing)
  • We offer support and various programs for our people: (Employee Assistance Program (EAP), Health & Wellbeing, Study Support, Employee Referral Program ($600), Facilities for nursing mothers, Company share options, Social club, and Years of Service Recognition.
  • About Us

    Suncorp is a leading financial services provider in Australia and New Zealand, enabling more than nine million customers to better protect and enhance their financial wellbeing. With a heritage dating back to 1902, we have grown to become a top-50 ASX-listed company with over 13,000 people. We offer banking, wealth management and insurance products and services through our well-recognised brands including Suncorp, AAMI, GIO, Apia, Shannons and Vero, as well as those from our partners.

    Working as part of Suncorp Network we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating an inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers. Joining Suncorp, you will be joining an organisation which cares and is proud of our achievements in being recognised for:

  • Best Insurance Company in Corporate Social Responsibility (2018)
  • Employer of Choice for Gender Equality for sixth consecutive year (2014-2019)
  • Money magazine’s Bank of the Year and Business Bank for a third consecutive year (2018-2020)
  • General Insurance Product Innovation of the Year (2018)
  • If this opportunity sounds like the challenge you have been looking for, please apply online today. For further information regarding this position, please contact

    At Suncorp we build inclusion by providing an environment where everyone is able to be themselves and feel valued, involved and respected for their perspectives and contribution.

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