Employment Relations Investigation Specialist (BB-C7FF4)

Found in: Neuvoo AU

The opportunity.

With over 28,000 individual clients across Australia and New Zealand, Employsure's Client Experience Team work with our clients to resolve concerns with a Client is King mentality embedded in every interaction and providing a WOW experience.

Within the Client Experience Team, our Technical Resolution Specialists are the primary escalation point for complex matters that relate to Advice we have provided to our clients therefore you must have strong Employment Relations knowledge to be able to understand their concerns, undertake the investigation and provide the client with the outcome.

You will work through an allocated caseload, following processes and guidelines set out by the Client Experience Manager with input from our Business Risk Team to ensure we adhere to SLAs and KPIs and manage competing stakeholder interests.

This role will see you collating data to identify trends, reporting on performance and providing analysis on process improvements ensuring that our client feedback is used to help us Be Better.

Key accountabilities.
  • Case ownership and end-to-end matter resolution
  • Primary contact for receiving, investigating and resolving service concerns, queries and other requests
  • Liaise with all internal and external parties to conduct research towards case resolution
  • Accountability for the quality of all cases managed, ensuring SLA's and KPI's are met
  • Reporting, analysis and process improvement
  • The right person will have:
  • experience in Employment Relations, knowledge of Workplace Health and Safety is highly desirable
  • understanding of compliance and investigations
  • commercial acumen in respect to manifestation of risk
  • confidence in enforcing contractual agreements
  • negotiation skills and client retention focus
  • Why join Employsure?
    Our vision is to Build Better businesses starting with our own. Employsure is committed to nurturing a diverse and inclusive culture of opportunity. We encourage applications from people of culturally diverse backgrounds, people who identify as LGBTQI+, people of Aboriginal and Torres Strait islander origin, and people with disabilities.

    The opportunities are endless, with personal and professional growth being one of our top priorities. In addition, we offer our employees remarkable benefits. If you are looking for a role that can match your ambitions, we want to hear from you.

    With a global track record of over 30 years of success, this is your chance to join an industry leader who prides itself on expertise and innovation at an exciting time in the Australian and New Zealand market.

    Become a part of our exciting journey. Apply now.

    calendar_today6 days ago

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    info Permanent / Full Time

    location_onLakemba, Australia

    work Employsure

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