Description:

Description - External

“Windstream is considered an essential business and we are  HIRING NOW . As our company responds to COVID-19, the safety and wellbeing of our employees, customers, partners and communities is our top priority.”

**This Position Follows a Union Bidding Process**

About the Role: 

Windstream’s team of Customer Service Technicians are vital team members who represent our leading telecommunications brand that connects homeowners, small business, enterprise and carrier partners across the United States. Our team of Customer Service Technicians care about technology and connecting customers to products they value. Through providing technical expertise and customer support, our Customer Service Technicians create meaningful connections with customers that create long-term relationships. 

What You’ll Do: 

Install and repair residential and business communications services including telephone, internet, and video. 

Train and work with tools and test equipment to provide service of multiple different technologies and network designs. 

Recommend products and services that resolve their communications needs.

Work in both buried and aerial plant requiring pole climbing and ladder skills. 

Safely operate and maintain clean and organized company service vehicle. 

Work in both inside and outside environments. 

Complete necessary safety training and follow safety standards and regulations.

You will report to the Manager of Local Operations 

Job Requirements

Do You Have?

Basic technology and math skills 

Valid driver’s license and safe driving record 

Ability to distinguish colors in use of color-coded cable. 

Ability to use equipment with maximum load capacity of 275lbs. 

Ability to lift up to 50lbs, capable of working aloft. 

Ability to successfully complete required safety training. 

Ability to work assigned schedules and extended hours including day, evening, weekend, and holiday hours. 

Ability to respond to after hour call-outs. 

High School Degree or GED equivalent 

Even Better:

Customer service or sale experience. 

Certifications or training directly related to the position. 

Two-year technical degree in computers or electronics, or the equivalent in work experience.

Our Benefits:

Medical, Dental, Vision Insurance Plans 

Identify Theft, Legal, Auto & Home and Pet Insurance 

401K Plan 

Health & Flexible Savings Account 

Life and AD&D, Spousal Life, Child Life Insurance Plans 

Educational Assistance Plan 

Participation in Windstream’s benefit plans by employees in bargaining units is subject to the terms of their collective bargaining agreement

About US: 

Windstream Holdings, Inc., is a leading provider of advance network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S.

IND123

 
EEO Statement
Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, national

 
EEO Statement, cont...
origin, gender, sexual orientation, gender identity, age, disability and veteran status. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.