Customer Service and Admin Officer (BB-78D22)

Found in: Neuvoo AU


If you are a customer focused individual we have a rewarding opportunity for you! We are currently seeking a Customer Service and Administration Officer to join our AgServices team - located in Sarina at Wilmar Bioethanol.

In return Wilmar can offer you:

  • A salary that is commensurate with your experience, together with great benefits
  • A varied and challenging role - you won't get bored.
  • The opportunity to work with a dynamic team of professionals.
  • A role that provides for personal and professional growth
  • A high level of autonomy and opportunity to shape the role and make it your own.
  • Main duties include but are not limited to:

  • General administration of Agservices business requirements
  • Handling of outside queries and general enquiries
  • Support of the application process - Contractor fleet and carriers
  • Raising purchase orders for raw materials and marketing materials
  • Processing of orders through the order to cash process
  • Maintain and assist with the Customer Service Incident (CSI) system
  • Administer the order to cash process, including CSI related issues
  • Collation of data and services from the fertiliser application contractors
  • Capturing orders and organising freight carriers
  • Develop and maintain relationships with both key internal and external stakeholders
  • The successful applicant:

  • Capable of following internal business procedures and instructions
  • Advanced knowledge of MS Office Suite
  • Strong communication and customer service skills
  • Professional manner in dealing with external parties / strong conflict resolution skills
  • Ability to adapt to changing technological requirements
  • Desirable skills:

  • Minimum 3 years' experience in a Customer Service Administration role
  • Knowledge of SAP or similar HRIS
  • Knowledge of customer service communication platforms (electronic etc.)
  • Customer Relationship Management Tools (Salesforce)
  • Knowledge of order management process
  • Confidential applications should be submitted online by hitting the "Apply now!" button. If you have any questions feel free to contact Caitlin Benson, HR Coordinator - 07 4940 9825. Applications close Sunday 28th February 2021 - 8pm. 

    calendar_today2 days ago

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    location_onMackay, Australia

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