If you are a customer focused individual we have a rewarding opportunity for you! We are currently seeking a Customer Service and Administration Officer to join our AgServices team - located in Sarina at Wilmar Bioethanol.
In return Wilmar can offer you: A salary that is commensurate with your experience, together with great benefits A varied and challenging role - you won't get bored. The opportunity to work with a dynamic team of professionals. A role that provides for personal and professional growth A high level of autonomy and opportunity to shape the role and make it your own.
Main duties include but are not limited to: General administration of Agservices business requirements Handling of outside queries and general enquiries Support of the application process - Contractor fleet and carriers Raising purchase orders for raw materials and marketing materials Processing of orders through the order to cash process Maintain and assist with the Customer Service Incident (CSI) system Administer the order to cash process, including CSI related issues Collation of data and services from the fertiliser application contractors Capturing orders and organising freight carriers Develop and maintain relationships with both key internal and external stakeholders
The successful applicant: Capable of following internal business procedures and instructions Advanced knowledge of MS Office Suite Strong communication and customer service skills Professional manner in dealing with external parties / strong conflict resolution skills Ability to adapt to changing technological requirements
Desirable skills: Minimum 3 years' experience in a Customer Service Administration role Knowledge of SAP or similar HRIS Knowledge of customer service communication platforms (electronic etc.) Customer Relationship Management Tools (Salesforce) Knowledge of order management process
Confidential applications should be submitted online by hitting the "Apply now!" button. If you have any questions feel free to contact Caitlin Benson, HR Coordinator - 07 4940 9825. Applications close Sunday 28th February 2021 - 8pm.