ANZ GRINDLAYS BANK

Experience Designer (BB-DCBEF)

Found in: Neuvoo AU

Description:
Were excited by design Are you looking for an opportunity to be part of something really different? Were looking for a talented and passionate creative to join us for a 12 month fixed-term based in Melbourne If you have a solid background in experience design with a true passion for improving the digital and non-digital experiences of our customers and bankers this is your calling. Whats your mission? The role sits within the Home Loans Tribe, where our purpose is to make great Home Loan experiences possible by providing easy to use products and services. As an Experience Designer, UX your mission is to design amazing experiences for the frontline, transforming the way customers interact with the bank to ultimately improve their financial wellbeing. About You You will consider yourself fluent in the planning, selling and execution of research to understand user needs and opportunities across all stages of the design process (ideation to delivery). This means you are practised in determining the most suitable methods and tools to collect, process and analyse both qualitative and quantitative research data, ensuring alignment to best practice. You work with users to test and validate design concepts. Youre the guardian of the experiences you create, ensuring that the design is high quality and consistent right through to delivery. Youll also be part of creating design frameworks, methodologies and standards to drive consistent and engaging user experiences. You are a very strong communicator, passionate about creating amazing User Experiences. You enjoy helping others develop their skills, understand opportunities, encourage innovation, and foster an energetic, vibrant team culture. You will have a portfolio showing off your incredible skills which you can confidently talk to in terms of business and user objectives and delivered value. What will be in your toolkit? Project Scoping - A solid grasp of user-centred design (UCD), planning and conducting user research, user testing, rapid prototyping, usability and accessibility concerns. Expert in all areas of product development from information architecture, concept design, interaction design, interface design, prototype creation, content, and user experience. Proven track record in leveraging UX design best practice to deliver solutions for enterprise business systems and projects of large scope and complexity. Collaboration - Ability to collaborate closely with a cross functional team of Product Owners, Journey Experts, Technical Analysts, UX designers, Engineers and other experts across the business, to help inform design and document design components to ensure efficiency during build phase. Coach - Proven experience building rapport and maintaining stakeholder relationships, communicating confidently and presenting messages in a clear, concise and articulate manner to all stakeholders. Research - Ability to translate research insights into solid design solutions and provide strong rationale for the design decisions made. Communicate user feedback, UX processes, test outcomes and design solutions to teams and stakeholders. Tools - Proven experience designing hi-fidelity screens, mock-ups, prototypes, wireframes and interaction designs using tools such as Sketch, Figma, Invision and Axure. An understanding of technology used to deliver digital experiences e.g. web (HTML/CSS/JS frameworks) would be an advantage. Inclusive - Solid understanding of inclusive design principles and experience designing to meet WCAG guidelines.

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