Marriott Hotels

Housekeeping Manager (BB-334F6)

Found in: Neuvoo AU

Posting Date Feb 01, 2021
Job Number 21008763
Job Category Housekeeping & Laundry
Location The Westin Melbourne, 205 Collins Street, Melbourne, VICTORIA, Australia VIEW ON MAP
Brand Westin Hotels & Resorts
Schedule Full-Time
Relocation? N
Position Type Management

At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.


Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 7,000+ properties, you'll find us in your neighborhood and in more than 110 countries across the globe. Learn about our 30 hotel brands at Find Your World.™


The Westin Melbourne hotel is an oasis in the heart of the city's bustling Central Business District. With a commanding location on Collins Street, arguably Australia's premier street, The Westin Melbourne preserves wellness in travel with a number of signature brand offerings including our Westin Heavenly® Beds and WestinWORKOUT® Fitness Studio.


Housekeeping is responsible for maintaining the cleanliness, presentation and condition of all guest rooms, corridors, public areas, service areas and heart of house areas, ensuring they are consistent with Westin brand standards.

Job Description:

  • This critical role is suited to a high task orientated candidate, who enjoys variety, responsibility and delivering exceptional communication with all levels of the organisation.
  • Management of all aspects of the operation to ensure the department services are delivered with the aim of exceeding guest expectations to both guests and internal customers.
  • Optimize productivity and ensure the operation runs within budgeted financial framework.
  • Monitor and review quality standards for the department and ensure all applicable Brand Standards are adhered to.
  • Manage the selection and appointment of new associates and conduct regular development and performance reviews with existing associates.
  • Fostering team spirit among the housekeeping associates, the Housekeeping Manager is responsible to ensure all associates work in a safe environment and are engaged to provide the best possible service to internal and external customers.
  • Analyse and respond to feedback, guest satisfaction and employee satisfaction information; and give a positive commitment to continuous improvement of product and performance.
  • Effective communication with other departments to ensure guest requests are exceeded.
  • Manage effective relationships with contractors and suppliers.
  • Be prepared to multi-task daily and stay one step ahead of everything which occurs in the department.
  • Demonstrate passion for this very rewarding position and industry.
  • Requirements:

  • Ideal candidate will have minimum of 2 years' experience as a Housekeeping Manager in 4 or 5-star hotel or alternatively sound leadership experience in another Hotel Rooms Division role.
  • Previous experience with rostering and performance management required.
  • Sound knowledge of room allocation procedures an advantage.
  • Oracle Opera PMS knowledge preferred.
  • Exemplary attention to detail and time management skills.
  • The successful candidate will lead by example, have a positive demeanour and demonstrate initiative and advanced communication, organisational and problem solving skills.
  • Must have the flexibility to work on a 7 day rotating roster including public holidays and weekends.
  • This is an excellent opportunity to learn, grow and advance your career with an exciting, vibrant and growing company. In return for your dedication and commitment you will receive excellent benefits and the opportunity to work with a highly motivated and engaged team.

    We appreciate the time you have taken to apply and the effort that goes into an application. Only those successful in gaining an interview will be contacted directly.

    Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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