Housing and Public Works

Senior Housing Officer, Housing and Public Works (BB-ED14B)

Found in: Neuvoo AU

Description:
Senior Housing Officer writeAgency('Housing and Public Works'); Housing and Public Works (Organisation site ( ))
Delivery; Aboriginal and Torres Strait Islander Housing; Housing Homelessness & Sport; Thursday Island

To manage complex social housing and housing assistance services and supervise Housing Officers delivering direct services to clients in person over the front counter, by telephone, correspondence, in the field and through outreach services in the community.

To manage complex social housing and housing assistance services and supervise Housing Officers delivering direct services to clients in person over the front counter, by telephone, correspondence, in the field and through outreach services in the community by: 

• Approving high and very high need social housing applications and transfers, and quality assuring application assessments.

• Managing formal internal and external complaints and facilitating resolutions.

• Developing effective professional relationships with stakeholders to improve client outcomes and processes.

• Representing the department in appeals and attending the Queensland Civil and Administrative Tribunal.

• Supervising team activities and exercising delegation as required, including monitoring performance, workload management, addressing operational issues and reporting.

• Managing and assessing properties, conducting condition appraisal inspections and providing advice on maintenance requirements.

• Contributing to portfolio renewal plans and implementation of property developments.

Applications to remain current for months.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights ( ) and diversity ( ).

Please ensure you download all attachments and follow the instructions on how to apply.

calendar_today18 hours ago

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info Permanent Flexible full-time

location_onFar North Queensland, Australia

work Housing and Public Works

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