Service Scheduler | Home Care Services (BB-782C1)

Found in: Neuvoo AU


About the role

As a Service Scheduler with BaptistCare at home you will be supporting the provision of efficient delivery of customer centred approach service for Home Services business stream in Wagga Wagga NSW. You will provide the highest quality scheduling process, consistent with BaptistCare service scheduling principles and monitor labour efficiency

A typical day includes:

  • Scheduling services for care workers to meet customer needs, worker skill level and availability, maximising best fit for the customer and business
  • Allocating work to care workers in a timely manner according to their skill set and geographical location
  • Ensure that all services are covered and workers are fully utilised minimising overtime and downtime
  • Understand the qualifications of care workers and match with the requirements of the customers and carers
  • Roster day to day urgent situations as they arise in a timely manner
  • At BaptistCare at home, we empower our staff by offering a supportive work environment, training opportunities and financial benefits including salary packaging and stability working for an industry-leading provider

    About you
    You are a born communicator with high organisational skills committed to deliver an exceptional customer service

    To be considered, you will need:

  • Proficiency in operation customer database and Microsoft Office pack
  • Experience in similar role within Aged Care/Health Care setting is advantageous
  • Excellent time management to be able to prioritise and maximise roster allocation
  • High attention to detail and excellent organisation skill
  • Demonstrated ability to work under minimum supervision and as part of a team
  • Strong customer service with excellent written & verbal communication skills
  • If you have a warm and friendly nature, a high regard for life, health and wellbeing, and genuinely enjoy helping people -- then you’ll be perfect for the BaptistCare team.

    About Us
    We love what we do and the communities we help. With us you can deliver life transforming care, create a career you’ll love, and join a team who make a difference

    We’re a not-for-profit organisation that connects with families, communities and thousands of individuals. You may know us for our aged care services -- we also give back to the community through domestic violence initiatives, affordable housing, and offering no-interest loans to the disadvantaged

    calendar_today2 days ago

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    info Permanent Full-Time

    location_onWagga Wagga, Australia

    work BaptistCare

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