Talent International

Service Desk Analyst (BB-80260)

Found in: Neuvoo Bulk AU

Description:
Service Desk Analyst required for an initial 3-6 month contract role based in Perth.

  Role-

Provide ICT service support services to internal and external stakeholders for a large client to achieve efficient and effective ICT operations.

  Duties-
  • Service request logging and tracking;
  • First point of contact for all enquiries;
  • Problem management and Call escalation management;
  • Service desk management;
  • Remotely supporting customer requests and incidents by phone and email;
  • Controlling and monitoring the ticket system;
  • Initial troubleshooting of incidents;
  • Supporting ITIL processes including Outages;
  • Continual communication with Incident Manager
  • Provision of User Administration including creation, modification and deletion of accounts.
  •   Required Skills / Knowledge
  • Excellent customer service skills
  • Excellent communication skills (written, oral and interpersonal).
  • Sound analytical and problem solving skills.
  • Ability to take ownership of escalated issues and coordinate with appropriate resources to resolve them in a timely manner.
  • Ability to document, track, monitor, follow up and prioritise customer support requests to ensure a timely resolution and transfer information to knowledge base.
  • Good time management and multi-tasking skills.
  • Good knowledge of Windows based environment, common hardware, common office productivity applications and Active Directory.
  • Awareness of ITIL methodology.

  • calendar_today2 days ago

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    location_onPerth, Australia

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