NSW Department of Communities and Justice

Business Support Officer (BB-B2DFE)

Found in: Neuvoo Bulk AU


About us

The Department of Communities and Justice (DCJ) commenced on 1 July 2019 and is the lead agency which forms the Stronger Communities Cluster. The new department brought together the former departments of Family and Community Services (FACS) and Justice.

We provide services to better work together to support everyone's right to access justice and other help for families, and promote early intervention and inclusion, with benefits for the whole community.

Stronger Communities brings all government services targeted at achieving safe, just, inclusive and resilient communities under one roof.

About the role/ About the Opportunity

The Business Support Officer is responsible for the provision of a range of administrative and office services that directly supports the Director Commissioning and Planning. The role contributes to efficient and effective unit operations through day-to-day implementation and maintenance of systems and processes such as management of business information and data, human resources, finance, travel for the Director and staff, calendar management and correspondence including phone, email and written documentation, acting as first point of contact on behalf of the Director.

The role requires liaison across internal and external stakeholders, exercising the appropriate level of discretion whilst balancing competing demands, deadlines and handling sensitive information.

This is an ongoing role in accordance with the Government Sector Employment Act 2013.

What we can offer you/Benefits

  • Location: Newcastle
  • Clerk/Grade 3/4.
  • Salary range $72,635 pa - $79,535 pa plus employer's contribution to superannuation and annual leave loading.
  • 4 weeks annual leave per year of service
  • Generous salary packaging options and other fringe benefits
  • Flexible work practices
  • Opportunities for learning and development and Internal career progression
  • Essential Requirements

    The Child Protection (Working with Children) Act 2012 requires persons engaged in children related work to have working with children clearances.

    If successful in this role you will be required to provide a Working with Children Check clearance number prior to commencing in the role. To obtain further information and to apply for a WWCC clearance. Please .

    Appointments are subject to reference checks and a National Criminal Record Check in accordance with DCJ policy and the Disability Inclusion Act 2014.

    How to apply

    To apply candidates must attach a covering letter (2 pages maximum) which clearly details their skills and experience as relevant to this role. Including a response to the two targeted questions below and an up to date resume.

    Q1.  Please provide an example of your ability to work independently within a sensitive customer service environment that requires adherence to tight deadlines and confidentiality. Describe the situation, the actions you took and the outcome for the client and/or stakeholder.

    Q2 . The role includes the use of various Microsoft and Corporate applications with attention to detail and ability to be a ‘Key User’ in those applications. Can you please outline your experience in computer applications and your ability to ensure integrity of client related data?


    To ensure recruitment at the Department of Communities and Justice continues without interruption during the COVID-19 pandemic, some interviews and assessments may be performed using alternative methods.

    This may include video interviewing, telephone interviewing and online assessments. If you are successful following review of your application, you may need to perform assessments and/or interviews via online platforms using a PC, laptop or smart phone. By doing so, we will be adhering to the strict social distancing advice currently in place.

    You may also be asked to complete a Health Declaration Form in later stages of the assessment process.

    Find out more

    Click to view the role description.

    For more information on how to apply for a role in the NSW Public Sector please click

    Please submit your application online including the information outlined above.

    If you experience technical difficulties when submitting your application, please contact Tina Baker on

    Closing date: Thursday 25 February 2021  at 11:59pm

    For enquiries : please contact Susan Mullard, Director Commissioning and Planning on 0400 338 189.

    Our Commitment to Diversity and Inclusion.

    We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander people, women, people identifying as LGBTIQ+ and other diversity groups. 

    If you require an adjustment within the recruitment process, please contact Tina Baker at tina.baker@facs.nsw.gov.au and advise us of your preferred method of communication.

    If you are looking for more information about workplace adjustments at DCJ, please visit our .

    Thank you for your interest in this role. We look forward to receiving your application.

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