Finite IT Recruitment Solutions

Applications Services Manager - Service Management (BB-2D6CE)

Found in: Neuvoo Bulk AU

Description:

We are seeking a Services Manager to be the central point of co-ordination for the Application Services team ensuring alignment, strategy and approach for transitioning solutions into Application Services operations.

This role will provide strategic/tactical leadership and oversight for creating, sustaining, implementing, and driving efficient and effective use of Application Services staff supporting the program.

Some of the primary accountabilities are:

  • Will be accountable in the central point of coordination efforts between competing requests within Application Services both from a demand management, Governance protocols and workforce capability perspective.
  • Will lead the overall delivery functions within the Application Services with strong attention to Application Services strategic intent, governance protocols, implementation, and delegation.
  • Identify key requirements needed from cross-functional teams within Application Services that's requires compliance.
  • Work with project managers to identify risks and opportunities across multiple streams within Application Services.

    • To be considered, you must demonstrate the following:

  • The candidate must have proven experience in Service Delivery, particularly Applications.
  • Proven experience working in IT Service Management and/or IT Operations.
  • The candidate must have strong working knowledge of IT Service Management processes and practices.
  • The candidate must have experience supporting transition to operations functions for a major program.
  • The candidate must have experience in managing product vendors as part of a support function.
  • Demonstrated experience working in technically complex ICT environments.

    • Please feel free to apply now or contact Mary-Ann Waterstone for a confidential discussion on 9617 3900.

    Reference: M33

    calendar_today2 days ago

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