Department of Customer Service

Senior Workforce Resources Advisor (BB-E4D2E)

Found in: Neuvoo AU


Senior Workforce Resourcing Advisor
Sydney CBD
NSW Telco Authority
Grade 910
24 Months FTE

About NSW Telco Authority
NSW Telco Authority provides radio
communications to frontline responders to help keep people and places safe. We manage the
Public Safety Network (PSN), which provides radio communications to emergency
services organisations and other government agencies. 

Next to
Australia’s triple zero emergency hotline, the PSN is the most important
critical communications network in NSW, and one of the largest of its type in
the world.
We also play
a lead role in digital connectivity across government and drive reform across
the sector. Our major programs include:

  • Critical Communications Enhancement Program
  • Public Safety Mobile Broadband
  • Connecting Country Communities Fund
  • Mobile Black Spot Program

    • NSW Telco
      Authority is committed to customer services and has a culture built on the
      values of service, transparency, accountability, integrity, respect and safety.
      Our values guide our decisions and the way we work and reflect our diverse,
      inclusive and flexible workplace.

      NSW Telco
      Authority is a Statutory Authority within the Department of Customer Service.

      For more
      information about us, visit w.telco..  

      For more information on NSW Telco Authority s:w.telco. 

      About the Role
      The Resource Manager role fulfils these key
      –Match, monitor and evaluate the day to day demand and supply of resources required to deliver the objectives of the program and project streams individually.
      –Determine resource demands using relationships and organisational knowledge to determine investment priorities and constraints.
      –Develop and manage the resource forecasting process across the Program.
      –Develop rapport with the current resources within the program and gain an understanding of their relevant skills, experiences, and knowledge.
      –Understand capability requirements for roles within the program streams, including relevant skills, experiences and knowledge.
      –Influence and make recommendations for projects to ensure the 'best fit' resource is assigned.
      –Development and management of the integrated resource plan for the program.
      –Initiate and monitor resource sourcing requests for the Program
      –Identify, understand, measure and treat systemic and one-off resourcing variances and resourcing risks including under and over utilisation of resources.
      –Reporting on resource requirements, forecasts, actuals, performance.
      –Drive effective use of the Resource Management tools to ensure the program is capturing the demand in a consistent way.
      –Implementation of initiatives that will ultimately improve the program's resource planning methodology and capability, including alignment with Enterprise Workforce Planning processes.
      –Maintain constant and up to date knowledge of current and upcoming projects as they relate to resourcing.

      About you
      –Knowledge of key people metrics or workforce related forecastingmodelling tools and risks.
      –Understanding of industry standard workforce planning strategies and mechanisms
      –Knowledge of recruitment; workforce planning
      –Strong in both verbal and written communication

      To Apply
      please apply with your resume of no more than 3 pages

      Working at DCS
      The Department of Customer Service (DCS)  is a great place to work! Our
      values of accountability, trust, service and integrity drive our initiatives
      and culture. We support innovative programs in areas as broad as digital
      government, consumer protection and major public works. We are an inclusive
      organisation that celebrates diversity and flexible work practices and believe
      our people are our greatest asset.

      Our benefits include:
      Our flexible working policy
      Discounted Gym Memberships and Employee Assistance
      Annual Leave Loading, development opportunities,
      training and much more! 

      Salary Grade 910, with the base salary of $111,077.

      Click Here to access the Role Description. For enquires relating to recruitment please
      contact Lauren Johnson via lauren.johnson@customerservice.

      Closing Date: Applications close on Monday 1st March at 9:59am

      The Department of Customer Service is proud to be an EEO Employer who are fully
      focused on equality and believe deeply in diversity of all identities making us
      different and a true reflection of our NSW customers. As an inclusive
      workplace, we support various employee resource groups, practice flexible work
      and workplace adjustment.

      If you do
      require an adjustment during the recruitment process, please notify us on your
      application form.

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