RIB Group

Support Engineer – Sydney (BB-6066D)

Found in: Neuvoo Bulk AU

Description:

Responsibilities

  • Provide professional technical support services to RIB ANZ/International customers, meeting customer expectations, and ensuring queries are resolved efficiently and effectively.
  • Provide technical support services including handling support phone calls and emails, and performing remote software product installations.
  • Raise, analyse, track and resolve support incidents for customers.
  • Analyse customers’ hardware and network in conjunction with our software applications to determine cause of issues and to identify resolutions.
  • Liaise with the R&D team in relation to support incidents requiring software developer input.
  • Requirements

    The ideal candidate would have the following experience and qualities:

  • Tertiary Education in IT or equivalent professional certifications.
  • Experience in a helpdesk, systems administration role or a software support engineer role.
  • Customer focused, with a positive attitude and high standards in customer service.
  • Strong knowledge and exposure to Windows Server, Windows and Microsoft Office.
  • Browsers and Web technologies.
  • TCP/IP & Networking.
  • Knowledge or experience in the following will be an advantage:
  • SaaS application support.
  • Cloud platforms, particularly AWS and Microsoft Azure.
  • Virtualisation technologies including VMware and Hyper-V.
  • CAD software;
  • Database software.
  • Ability to communicate complex IT issues to both technical and non-technical audiences.
  • Knowledge or experience in the Construction industry will be considered advantageous but not essential.
  • The successful candidate will demonstrate a high level of commitment and enthusiasm, be happy to be part of a small and dynamic team, be willing to take responsibility and relish the challenge of helping to grow our business to market dominance.

    Benefits

  • Competitive salary.
  • Flexible Working Arrangements.
  • You will become an expert in some of the world’s leading construction software products.
  • You will be involved in the leading edge of the industry and be a key part of friendly, dynamic working environment.
  • Please note:

  • Please send us a detailed resume and a cover letter with expected salary.
  • All personal data collected will be treated in strict confidence and used for recruitment only.
  • RIB Software is an equal opportunity employer. We ensure that every job applicant and employee has equal employment opportunities.

    calendar_today2 days ago

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