Aged Care Quality and Safety Commission

Senior Policy Officer, Operational Policy and Support (BB-2993D)

Found in: Neuvoo AU

Description:


The Aged Care Quality and Safety Commission (the Commission) was formed on 
1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

About the Position:
The purpose of this position is to provide high level operational policy advice and support with a focus on ensuring best practice, quality assurance and continuous improvement is implemented into decision making processes and that learnings are translated into regulation and policy development.
As a section of the Regulatory Policy and Intelligence Group, Operational Policy and Support contribute to the Commission’s strategic purpose to protect and enhance the safety, health, well-being and quality of life of people receiving aged care by developing and providing advice and on whole of Commission and function specific policy, guidance and tools that drives how we work and explains how to apply broad policy within all operational environments. 

  • Provide high level policy support to operational areas and regulatory functions of the Commission through:supporting the implementation of improvements relating to regulatory functions including the Serious Incident Response Scheme and provider incident management system requirementsdeveloping policy and operational documents for consideration by other team memberspreparing and reviewing guidance material on policy and procedural changesresearching and drafting briefing documents for a range of audiences about policy issuesproviding policy advice on relevant legislation, standards and industry informationproviding support on decision-making and complex cases.
  • Work collaboratively with internal and external stakeholders to build and maintain positive working relationships and respond to all enquiries and requests in a positive and timely manner.
  • Mentor other staff and share information for the purpose of ensuring knowledge transfer and consistency of understanding regarding the Commission legislation, Aged Care Quality Standards, Regulatory Strategy and organisational goals.
  • Work effectively as a team member and team leader to accomplish organisational goals.
  • Management responsibility for APS4 – APS5 staff
  • Adhere to the APS Values and Code of Conduct.
  • Represent the Commission with credibility and professionalism.


  • Judgement, analytical skills and ability to understand and apply legislation, to support the development of sound policy and guidance
  • Ability to work effectively as a team member to accomplish organisational goals
  • Capacity to manage internal and external stakeholders, and external suppliers
  • Highly developed verbal and written communication skills and a demonstrated ability to communicate information coherently and concisely to a diverse audience
  • Effective organisational and time management skills to plan and deliver identified priorities
  • Ability to work effectively without supervision

  • Desirable Qualifications/Experience:
  • Understanding of the Australian aged care system
  • Experience of working in a regulatory environment
  • Position Eligibility Requirements
    Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check.

    In your application please provide a statement of claims against the Essential Requirements in no more than 1200 words

    calendar_today3 days ago

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    info Full-Time

    location_onAustralia

    work Aged Care Quality and Safety Commission

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