Trenery

Customer Experience Specialist - Financial Services (BB-89992)

Found in: Neuvoo AU

Description:

Reporting into the DJAMEX Program Manager, this newly created Financial Services Specialist role presents a unique opportunity to combine your experience in luxury clienteling with your understanding of the value of financial services products. You will work closely with our Marketing, Financial Services and Instore teams to collaborate on project initiatives that drive performance of the DJAMEX product and enable our Personal Shoppers and Stylists to deliver world class experiences.

What does the role involve?

  • Work cross functionally to ensure the on time delivery of the Instore Services and Financial Services strategic plan
  • Act as an Instore Services subject matter expert and be an ambassador for Personal Shopping initiatives
  • Coach and inspire our Styling and Personal Shopping teams to promote the DJAMEX product and its related services confidently
  • Identify and quickly act in response to opportunities to deliver sales growth or market awareness of our Personal Shopping and Styling services
  • Develop innovative content that promotes DJAMEX propositions and specialist selling skills
  • Provide data analysis and insight to our instore services teams by developing reporting on key success measures and designing data extraction tools

    • Who are we looking for?

  • Exposure to luxury clienteling with a developed understanding of the behaviour of VIP customers
  • Project and/or event management experience within the Australian fashion and media industry will be highly regarded
  • Ability to analyse and interpret data related to the performance of financial services products to create and implement action plans that result in improved outcomes
  • Proven ability to manage diverse stakeholder groups with varying levels of seniority
  • Strong written and verbal communication skills with ability to influence
  • Confident working at pace while managing competing priorities allowing you to be an early adopter of change initiatives
  • Intermediate skills in Microsoft Office suite

    • Why work for us? 

  • A competitive remuneration package, including an annual bonus incentive
  • Generous employee discounts across David Jones and Country Road Group
  • An additional day of leave for your birthday
  • The opportunity to support community partnerships through our Corporate Social Responsibility program
  • Be a member of a company committed to sustainable practices
  • Ongoing training and development to pursue individual ambitions

    • Want to know a bit more about us?

    David Jones and the Country Road Group is Australasia’s largest department store and fashion retail group comprising of iconic brands such as David Jones, Country Road, POLITIX, Trenery, Witchery and MIMCO. Part of Woolworths Holding (SA) our values include being Customer Obsessed, Collaborative, Inspirational, Responsible and Dedicated to Quality.

    David Jones is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.


    Country Road Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.

    Country Road Group prefers to manage all sourcing directly, please submit your applications to this role if you are interested. Please note introductions via agency will not be accepted.

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