With 278 stylishly comfortable rooms, our Hotel is a home away from home for business and leisure travellers alike. We're in a great location opposite the Perth Arena and close to the Northbridge entertainment and dining district.
At the heart of our thriving Food and Beverage department is our team of service associates who are passionate about looking after our guests and each other – they work hard and have fun doing it!
With your solid background in food and beverage, supervisory experience, passion for service, and commitment to being your best, you’ll be an integral part of our Food and Beverage leadership team, where you’ll excel in shaping an optimum guest experience, helping our people reach their potential, and ensuring we surpass our goals in quality, safety and profitability. In this dynamic role your main responsibility will be overseeing the smooth operation of the shift. You will be dedicated to service excellence, thrive on problem solving and committed to executing our Food and Beverage strategy. Your 4-5 star Hotel experience will be a distinct advantage.
You’ll need certification in Responsible Service of Alcohol, great people skills and be available to work a rotating roster including weekends and evenings. Only candidates with existing, unrestricted work entitlements will be considered.
If joining the team at Four Points Perth sounds like the ideal direction to take your career, then we look forward to hearing from you.
POSITION SUMMARY Ensure associates work together as a team to ensure optimum service and that guest needs are met. Inspect personal presentation and grooming of associates, and address any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organisation, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor veues for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching associates; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organisational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects, seeking assistance as required. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Managers.
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