Description:

job description

Case Manager - Remediation

Large Wealth Business

WFH / CBD

Up to 900 / Day

The Company

This is one of the premier financial services organisations in Australia. They provide fantastic career growth opportunities internally and the best training in the Advice industry. They have a strong reputation in the market for its commitment to providing holistic, tailored advice to their customer base. With strong relationships within the financial planning community their philosophies and processes give them a competitive advantage within the marketplace.

The Role

This role will be working within the superannuation area of a remediation project with a team of member service consultants. It will be reviewing both inbound and outbound calls . This role is vital to the group as it analyses processes to ensure that the program is following the correct methodology.

The main duties of this role is to ensure that the processes of the program are being adhered to and provide coaching and technical advice to team members. Also you will be identifying and communicating technical issues as well as areas for business improvements. You will be working closely with the quality assurance team challenging any processes and making recommendations for improvements. Documenting all assumptions and decisions made during the remediation process will also be an important part of the role.

Experience Required