I-MED

Customer Care Specialist (BB-E9468)

Found in: Neuvoo AU

Description:

Working for I-MED offers you:

  • A collaborative and professional working environment 
  • Competitive remuneration package with flexible work options
  • Opportunities for career advancement with I-MED’s continued growth and expansion
  • Commitment to your health and well-being, including access to employee assistance program
  • A range of employee benefits, such as paid parental leave and discounted health insurance 
  • Key accountabilities include:
  • Delivering high quality contact centre services for multiple I-MED clinics across the region
  • Responding to calls in a timely, professional and caring manner to manage bookings and maximise clinic efficiency
  • Providing excellent customer service and patient care
  • Developing and maintaining strong working relationships with patients, referrers, staff and managers
  • Key selection criteria:
  • Strong customer service skills and experience
  • Previous high volume call centre experience handling complex enquiries (inbound desirable)
  • Demonstrated initiative and willingness to learn
  • Strong computer skills and experience using multiple programs simultaneously
  • Excellent interpersonal and communication skills
  • Ability to work autonomously and in a team environment
  • calendar_today15 hours ago

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