ManpowerGroup Nederland

Mortgage Inbound Consultant (BB-D7062)

Found in: Neuvoo AU



  • Handle home loan submission enquires from broker and proprietary channels, via inbound channels (phones and or emails)
  • Driving first contact resolution through handling any escalations on pending home loan applications and meeting customer requests within set service legal agreements (SLAs)
  • Meet broker, proprietary and customer expectations in terms of efficiency, accuracy, timeliness, professionalism, and warmth
  • Maintain an understanding of mortgage products and services
  • Liaise with Underwriting Services, Brokers & Proprietary, DocuPREP & settlement agent (FMS)
  • Driving solution based activity to meet customer needs
  • Skills/Experience

  • Worked within a customer service, sales, contact centre environment
  • High effective verbal & written communication skills
  • High attention to detail with strong focus on quality
  • Ability to work autonomously & within a dynamic past team environment
  • Desirable to have mortgage experience & understanding of loan process
  • calendar_today1 day ago

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