Wesfarmers Chemicals, Energy & Fertilisers

Customer Service Officer- Kalgoorlie (BB-7C977)

Found in: Neuvoo Bulk AU


Job Ref: KH391172

  • Are you passionate about delivering great customer service?
  • Great opportunity to work as part of a small and supportive team
  • Permanent full time opportunity, based in Kalgoorlie
  • Kleenheat has been providing energy solutions to homes andbusinesses across Western Australia and the Northern Territory formore than 60 years.

    We’re committed to delivering energy for today’scustomers and tomorrow’s opportunities, with a focus on safeand reliable products and helpful customer service.

    We pride ourselves on our values of safety, accountability,integrity, collaboration and customer focus – with anunderstanding that our success is underpinned by our people.

    About the role

    Right now we’re on the lookout for a Customer ServiceOfficer to join our Sales Team on a permanent basis at ourKalgoorlie branch. As the newest member of our team, you’llreport to our Regional Manager – Goldfields/ Esperance and beresponsible for providing professional, accurate and timely serviceto customers.

    Your responsibilities will include:

  • Ensuring safety remains priority number one.
  • Providing professional customer service via counter sales, telephone calls and emails.
  • Processing customer transactions including orders, payments, amendments, account queries, new account creation and database maintenance.
  • Collaborating with other departments to source information and resolve issues to achieve first point of contact resolution whenever possible.
  • Organising deliveries and maintaining an organised stock room.
  • Providing administration support when required.
  • Assisting with manual handling tasks.
  • To excel in the role you’ll need the right mix of skillsand experience, which for this position means:

  • Previous experience in a fast paced customer service role.
  • Strong communication and interpersonal skills and a high level of integrity.
  • The ability to handle and prioritise multiple tasks with high attention to detail.
  • Proficient in MS Office.
  • A positive attitude and willingness to learn.
  • We welcome people with different skills, and life experiencesand encourage individuals from diverse backgrounds to apply.

    We pride ourselves on developing and supporting people andrecognise the importance of flexibility. When you apply, please letus know if you are seeking a flexible employment arrangement.

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