Do you have what it takes to join one of Canada's Best Managed Companies?
Sunshine Coast GM has an exciting opportunity for an experienced Sales Manager to join their growing team.
About the Role
Reporting to the General Manager, the Sales Manager works directly with the Sales Consultants in achieving departmental goals.
Primary Duties and Responsibilities: Monitor and analyze Sales Consultant performance Train and coach the sales team on sales process which supports established sales targets Assist the Sales Consultants in exceeding sales goals and objectives to ensure department profitability Assist Senior Management in ongoing training of staff in all aspects of the sales process including rapport building techniques, follow-ups, on unsold, sold and service guests, phone skill training, scheduling appointments etc. Assist Sales Consultants with closing deals by negotiating price, completing sales contracts, explaining service and finance inquiries as needed Remain abreast on available inventory and update sales staff to optimize customer choice and inventory turn around Ensure all sales department staff display and maintain high customer satisfaction ratings Articulate vehicle selection, attributes, model options, features, purchase and finance options, and dealership policies/services to sales staff and customers when needed Measure and report sales metrics, and monitor actuals – to – plan Manage customer issues and escalations Demonstrate behaviours consistent with the company’s expectations as it pertains to interactions with customers, colleagues and vendors Recruit highly professional sales consultants who share our company’s standards of excellence and ethics Remain abreast on all product knowledge, finance options, promotions, value-add products/services, servicing plans, and industry trends Perform any additional duties as outlined by management
Qualifications: Minimum of 1 year Automotive Sales experience in an automotive dealership Must possess a valid VSA license Valid Class 5 driver's license with a clean driver’s abstract Excellent written and oral communication skills Excellent customer service skills with the desire to exceed expectations Tech Savvy - Dealer Socket, Outlook, MS Office Applications, Social Media