serco

Customer Contact Officer (BB-9EC08)

Found in: Neuvoo AU

Description:
Job Advertisement:
  • Use your customer service skills to benefit members of the community
  • Work within a global organisation
  • Work with engaged and passionate leaders
  • We are seeking Customer Service Superstars to support our growing team in our Newborough contact centre.

    The role:

    As a Customer Service Superstar, you will be making a difference in the lives of people by servicing customer interactions on behalf of an Australian Government Department.

    What you have:

  • Customer service background
  • Strong verbal communication skills
  • The ability to explain complex or technical information in a straight-forward manner
  • A high level of computer literacy
  • An engaging phone manner
  • A strong desire to learn new skills
  • Resilience and empathy 
  • Availability to commit up to 4 weeks of full time training at the start of your employment
  • Availability to work up to 38 hours a week
  • Availability to have your work hours rostered anywhere between 7am to 11pm, Monday to Friday
  • Australian Citizenship is essential.
  • Eligibility for this role requires you to successfully complete a thorough Security and Citizenship Check.

    If this sounds like it's an opportunity that suits you, please express your interest by submitting your CV. We look forward to receiving your application!

    Serco is an extraordinary company delivering essential services on behalf of governments and organisations around the world.

    Our team provides personal support to members of the community accessing a wide range of Government services from health and public transport information, to road safety and interpreter services. We provide an exceptional level of customer care across Australia and New Zealand to make a positive difference to people’s lives every day.

    Serco values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people help in ways that matter.

    We are committed to diversity and we encourage people from different backgrounds including Aboriginal and Torres Strait Islander people, culturally and linguistically diverse and people with disabilities to apply.

    calendar_today1 day ago

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    location_onNewborough, Australia

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