An exciting opportunity has become available for a professional, organised and customer focused Assistant Service Delivery Manager to work with one of Assetlink’s significant clients, based at Melbourne Central . You will oversee and manage the operations of the cleaning, maintenance, customer service and security teams as well as deliver a high level of presentation and cleaning standards.
Y ou will be responsible for: Becoming a trusted partner and subject matter expert (SME) for the Client for your area of responsibility. Managing security, maintenance, customer service and cleaning teams, leading them to success and growth. Attending and participating in regular meetings with Client and/or Stakeholders to report on performance related KPI's and operational issues. Developing, implementing and maintaining risk management systems. Ensuring high level cleaning standards are met and exceed contract requirements. Managing and coordinating the delivery of all Facilities Management services Attending and managing various cleaning inspection forums with client and/or stakeholder groups. Identifying opportunities to provide innovation and value-add for the client to assist with current and future needs. Overseeing all financial & budget services, including ordering supplies, scheduling labour, and implementing cost savings measures. Keeping abreast of developments in cleaning equipment and materials that could improve the overall standards and service. Tracking progress of service delivery and regularly reporting this to the Client representatives. Identifying any problem areas affecting your area of responsibility and developing, implementing and monitoring appropriate strategies to address. Participating as an active member of the frontline services team and leading/developing these team members. Managing a large team and providing strong leadership, coaching, mentoring and inspiration to your teams to deliver the Assetlink Way. Proactively training team members to ensure compliance with Occupational Health and Safety requirements You will be required to work on a specific work roster including Mon, Thurs, Friday , Saturday and Sunday , hours of work will vary to meet the needs of the business ,
To be considered for the position you must have: Client relationship management experience Excellent communication and presentation skills both written and verbal Competent computer skills required Influencing & relationship development skills. Comprehensive employee relations experience Ability to lead in a Culturally and Linguistically Diverse Environment (CALD.) Extensive Security management background within a large retail/commercial environment Strong financial / business acumen High standards of personal grooming, presentation and professional conduct. Demonstrating passion and commitment whilst understanding the importance of delivering customer service to the highest standard. Strong attention to detail and the ability to motivate your team. Experience in managing a team and performance management. Ability to work irregular/extended hours, including nights, weekends and holidays, in addition to normal business hours. Ability to give direction and instruction to people. Thorough working knowledge on the use and general maintenance of mechanical cleaning equipment. Ability to multi-task, be flexible and work under pressure to meet deadlines. Can-do attitude with high energy. Familiar with OHS practices and legislation
This is an exciting position that represents a unique opportunity to make a difference by establishing an environment which fosters high morale, performance, ethical behaviour and the general well-being of personnel.