Assetlink

Assistant Service Delivery Manager (BB-7DB59)

Found in: Neuvoo Bulk AU

Description:

An exciting opportunity has become available for a professional, organised and customer focused Assistant Service Delivery Manager to work with one of Assetlink’s significant clients, based at Melbourne Central .  You will oversee and manage the operations of the cleaning, maintenance, customer service and security teams as well as deliver a high level of presentation and cleaning standards. 

Y ou will be responsible for:

  • Becoming a trusted partner and subject matter expert (SME) for the Client for your area of responsibility.
  • Managing security, maintenance, customer service and cleaning teams, leading them to success and growth.
  • Attending and participating in regular meetings with Client and/or Stakeholders to report on performance related KPI's and operational issues.
  • Developing, implementing and maintaining risk management systems.
  • Ensuring high level cleaning standards are met and exceed contract requirements.
  • Managing and coordinating the delivery of all Facilities Management services
  • Attending and managing various cleaning inspection forums with client and/or stakeholder groups.
  • Identifying opportunities to provide innovation and value-add for the client to assist with current and future needs.
  • Overseeing all financial & budget services, including ordering supplies, scheduling labour, and implementing cost savings measures.
  • Keeping abreast of developments in cleaning equipment and materials that could improve the overall standards and service.
  • Tracking progress of service delivery and regularly reporting this to the Client representatives.
  • Identifying any problem areas affecting your area of responsibility and developing, implementing and monitoring appropriate strategies to address.
  • Participating as an active member of the frontline services team and leading/developing these team members.
  • Managing a large team and providing strong leadership, coaching, mentoring and inspiration to your teams to deliver the Assetlink Way.
  • Proactively training team members to ensure compliance with Occupational Health and Safety requirements
  • You will be required to work on a specific work roster including Mon, Thurs, Friday , Saturday and Sunday , hours of work will vary to meet the needs of the business ,

    • To be considered for the position you must have:

  • Client relationship management experience
  • Excellent communication and presentation skills both written and verbal
  •  Competent computer skills required
  • Influencing & relationship development skills.
  • Comprehensive employee relations experience
  • Ability to lead in a Culturally and Linguistically Diverse Environment (CALD.)
  • Extensive Security management background within a large retail/commercial environment
  • Strong financial / business acumen
  • High standards of personal grooming, presentation and professional conduct.
  • Demonstrating passion and commitment whilst understanding the importance of delivering customer service to the highest standard.
  • Strong attention to detail and the ability to motivate your team.
  • Experience in managing a team and performance management.
  • Ability to work irregular/extended hours, including nights, weekends and holidays, in addition to normal business hours.
  • Ability to give direction and instruction to people.
  • Thorough working knowledge on the use and general maintenance of mechanical cleaning equipment.
  • Ability to multi-task, be flexible and work under pressure to meet deadlines.
  •  Can-do attitude with high energy.
  •  Familiar with OHS practices and legislation

    • This is an exciting position that represents a unique opportunity to make a difference by establishing an environment which fosters high morale, performance, ethical behaviour and the general well-being of personnel.

    calendar_today2 days ago

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    location_onMelbourne, Australia

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