- To qualify + enter customer orders into the operational execution process.
- To drive customer engagement, satisfaction, retention + reactivation in close cooperation with the
- To provide, document, follow-up on quotations + opportunities in line with the customer account strategy.
- To ensure complete + correct customer contact data, service data + changes in KN systems while ensuring a
- To consistently perform purchase order + shipment qualification in line with working instructions to ensure
- To contribute as process owner on continuous improvements of processes + controls for lean processes
- To document, resolve, analyze all complaints, then identify, share + eliminate root causes.
- To ensure delivery of all financial targets + strategic objectives across International Supply Chain (ISC).
Your Skills and Experiences
〇Experience in ocean export operations, preferably a forwarder -
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Sea Logistics ISC Operational Care Specialist - Windsor, Australia - KUEHNE + NAGEL
Description
You will be part of our Sea Logistics team, adding your expertise + skills to the delivery of customer + operational excellence.
Your Role
You are responsible to support our customers by providing helpful information, answering queries + resolvingcomplaints.Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensurecustomer satisfaction with our International Supply Chain (ISC) products, services + features.
You will do this by working with a variety of internal + external stakeholders while focusing on the following keyobjectives.Your Responsibilities
customer reporting.
〇Ability to read and write English (little or no speaking, but reading and writing English is required for systems and emails)
〇Flexibility and willingness to learn in a changing environment
〇Willingness to work efficiently
〇Licenses and certifications are not required.