IT Support - Central Coast Council - Experis ManpowerGroup Sp. z o.o.

    Experis ManpowerGroup Sp. z o.o.
    Experis ManpowerGroup Sp. z o.o. Central Coast Council

    6 days ago

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    Description

    Job Title: IT Support - Field Engineer

    This part-time contract role is based in Central Coast, NSW. As a Field Engineer with our leading technology provider, you will provide technical support to internal employees via telephone, email, walk-ins, and remotely.

    About the Role:

    We are seeking an experienced IT professional to join our busy team as a Field Engineer. The ideal candidate will have strong technical skills and excellent customer service abilities.

    Main Responsibilities:

    • Technical Support: Provide first- and second-level IT support for desktops, servers, hardware, networks, and software installation and troubleshooting.
    • O365 Experience: Essential experience with Office 365, including software and hardware diagnostic skills and building/upgrading PCs.
    • Operating System Support: Active Directory (users, mailbox management), Operating system support (Windows 10 & 7, Linux, and other operating systems).
    • Hardware Support: Provide support for laptops, desktops, monitors, and other hardware devices.

    Key Skills and Experience:

    • Technical Support Experience: Proven experience in a technical support environment performing fault investigation, triaging, and resolution.
    • Desktop and Server Support: Experience with supporting a corporate Windows and Linux environment, including physical and virtual environments.
    • O365 and Microsoft Applications: Experience with Office 365, Outlook, Exchange, and other critical business applications.
    • Software and Hardware Diagnostic Skills: Strong diagnostic skills for complex software and hardware issues.
    • Licensing Requirements: Must have a valid driver's license and car.

    About Us:

    We are committed to being a Diversity Confident Recruiter and encourage applications from people from diverse backgrounds. If you require any reasonable adjustments, please let us know.


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