Pod Captain, EMR Support - Melville, Australia - NAPA Management Services Corporation

Description

Melville,NY - USA

Position Requirements

PRIMARY RESPONSIBILITIES:

Supports the EMR support and CDI specialists as Subject Matter Expert in the day-to-day operations, ensuring departmental processes, policies, and procedures are understood and followed.

Serves as primary liaison between RCM staff, IT, and site EMR access representatives to ensure comprehensive and uninterrupted RCM document access.

Proactively engage NAPA IT and facility EMR representatives to document EMR access and security protocols including annual renewals and security upgrades. Maintains EMR access business continuity plans including escalation protocols.

Coordinates and participates in Team and Management meetings.

Supports New Site Implementation initiatives, collaborating with IT specialists to secure EMR access and facilitate the procurement of clinical documentation for CDI review.

Leads the efforts in the NAPA Paper Record Management process, while providing support during EMR downtime events.

Collaborate with staff to provide training and education on documentation requirements, promoting a culture of continuous improvement with CDI across the organization as a whole, seeking opportunities to enhance and protect revenue streams.

Train and support new hires through the onboarding process regarding both CDI and EMR support processes.

Performs QA on the team, providing and documenting feedback to the Director

QUALIFICATIONS REQUIRED QUALIFICATIONS:

Bachelor's degree in HIM or equivalent experience (Minimum 5 Years).

Excellent PC skills including Microsoft Word, Excel, and Outlook.

Comprehensive experience in Medical Billing Software, Electronic Medical Records, and their regulatory requirements.

DESIRED/PREFERRED QUALIFICATIONS :

Excellent communication and analytic skills.

The Pod Captain, EMR Support and CDI Specialist holds a pivotal position within NAPA, managing the day-to-day activities of both the CDI and EMR support teams. Central to facilitating collaboration across CDI, EMR support, RCM staff, Regional Teams, IT, and specific NAPA site personnel, this role is essential for ensuring smooth CDI workflows and EMR access. Key responsibilities include overseeing the CDI tracker, Paper Management Tracker, EMR Access Tracker, and leading New Site Implementation efforts, all critical to the effectiveness of the CDI and EMR support operations. This role requires an individual who is experienced in working in a fast-paced environment, can prioritize multiple projects, is meticulous in monitoring progress, and effective in presenting the outcomes of their work.

EEO Statement

North American Partners in Anesthesia is an equal opportunity employer.