- Based in South Brisbane
- $34.58/Hour + Super
- Ideal Start date: 13th May 2024
- 100% in office role
- Working Hours: Monday - Friday 7:00 AM - 7:00 PM
- Interpret callers' requirements, redirect calls to the appropriate area and respond to straight forward queries;
- Acting as an escalation point for more experienced Customer / Client Services Officers, to assist in the re-direction and resolution of queries;
- Have some accountability for the quality of outcomes;
- Updates databases to reflect changes to the status of customers and prospective customer;
- Arranges the dispatch of goods, information kits and brochures to customers and interested parties; and
- Any other duties incidental to the above.
- Familiarity with ticketing / case management systems;
- Ability to work within established routines and guidelines;
- Carries out their assigned duties under general direction;
- The ability to communicate, written and verbally, clearly and effectively with all levels of internal staff and external clients; and
- May be required to check the work or provide guidance to other employees at a lower level or provide assistance to less experienced employees at the same level.
Customer Service Consultant - Brisbane City, Australia - Hudson
Description
6 months contract with a potential to extend Based in South Brisbane Universal consultant- Call center opportunity with a well known organizationA fantastic opportunity for a 6 months contract with the possibility for an extension. Attractive hourly rate and based in the heart of Brisbane city.
Typical Duties and Responsibilities
The Customer / Client Services Officer will be responsible for the following, but not limited to:
Experience / Knowledge / Skills
Qualifications
You usually need prior experience in a call centre or a customer service role to work as a Call Centre or Contact Centre Officer. While formal qualifications aren't essential, a certificate III in customer contact or engagement or another related field may be useful.
Reference number: BBBH237059
Profession:Administration & Office SupportCustomer Service
Administration & Office SupportCustomer Service
Administration & Office SupportCustomer Service
Company: Hudson Australia
Date posted: 22nd Apr, 2024