Customer Service Consultant - Brisbane City, Australia - Hudson

    Hudson
    Hudson Brisbane City, Australia

    Found in: Talent AU C2 - 1 week ago

    Default job background
    Description
    6 months contract with a potential to extend Based in South Brisbane Universal consultant- Call center opportunity with a well known organization

    A fantastic opportunity for a 6 months contract with the possibility for an extension. Attractive hourly rate and based in the heart of Brisbane city.

    • Based in South Brisbane
    • $34.58/Hour + Super
    • Ideal Start date: 13th May 2024
    • 100% in office role
    • Working Hours: Monday - Friday 7:00 AM - 7:00 PM

    Typical Duties and Responsibilities

    The Customer / Client Services Officer will be responsible for the following, but not limited to:

    • Interpret callers' requirements, redirect calls to the appropriate area and respond to straight forward queries;
    • Acting as an escalation point for more experienced Customer / Client Services Officers, to assist in the re-direction and resolution of queries;
    • Have some accountability for the quality of outcomes;
    • Updates databases to reflect changes to the status of customers and prospective customer;
    • Arranges the dispatch of goods, information kits and brochures to customers and interested parties; and
    • Any other duties incidental to the above.

    Experience / Knowledge / Skills

    • Familiarity with ticketing / case management systems;
    • Ability to work within established routines and guidelines;
    • Carries out their assigned duties under general direction;
    • The ability to communicate, written and verbally, clearly and effectively with all levels of internal staff and external clients; and
    • May be required to check the work or provide guidance to other employees at a lower level or provide assistance to less experienced employees at the same level.

    Qualifications

    You usually need prior experience in a call centre or a customer service role to work as a Call Centre or Contact Centre Officer. While formal qualifications aren't essential, a certificate III in customer contact or engagement or another related field may be useful.

    Reference number: BBBH237059
    Profession:Administration & Office SupportCustomer Service

    Administration & Office SupportCustomer Service

    Administration & Office SupportCustomer Service

    Company: Hudson Australia
    Date posted: 22nd Apr, 2024