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  • Networks Incident Manager - Sydney - Optus

    Optus
    Optus Sydney

    2 weeks ago

    optus background
    Description

    We don't sit back and wait for the future to happen. Instead, we craft our own path through new technology, innovation, and investment.

    This is a challenger brand with a challenger spirit. We're not afraid to take risks and push boundaries.

    The largest Federal Government Contact Centre needs your expertise to deliver exceptional service.

    Drive continuous improvements in Service Management processes across Networks and Enterprise by focusing on Government accounts.

    Key Responsibilities:

    • Ensure governance models are applied throughout service management processes.
    • Maintain compliance with established procedures and best practices.
    • Produce weekly production performance reports with root cause analysis and actions to drive operational stability/performance.

    You will be accountable for end-to-end service performance and availability of operations for all applications and infrastructure under Networks.

    We're looking for someone with proven experience in incident and problem management, preferably within an ITIL framework.

    Possess strong analytical skills to assess incidents, identify patterns, and determine root causes.

    Proficiency in IT Service Management (ITSM) tools is essential.

    What We Offer:

    • A 3-day week in the office, 2 days remote – with flexible hours to suit your needs.
    • Inclusive paid parental leave, up to 14 weeks for the primary caregiver.
    • Access to resources, webinars, and support via the 'Parents at Work portal.'
    • An extensive online and facilitator-led learning catalogue – even earn a MBA micro-credential via OptusU (University).
    • Connect at work through one of our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans and Yarn Network.
    • Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office.
    • Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon.

    At Optus, we strive to be Australia's most loved everyday brand.

    Curious about our culture? Go behind the scenes with our people by searching #OptusLife on LinkedIn.

    We value diversity and individual differences. We're committed to ensuring our application process provides an equal employment opportunity to all job seekers.


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