Customer Care Specialist - Albury, Australia - Lake Imaging
Description
Lake Imaging, founded in 2002, has become the largest radiology provider in central and western Victoria with more than 19 clinics providing a wide range of diagnostic imaging services to the St John of God private hospitals, community-based clinics and speciality centres in Melbourne, Ballarat, Geelong, Warrnambool, and the surf coast.
Lake Imaging is part of Integral Diagnostics (IDX Group), a leading provider of quality diagnostic imaging services in clinics across Australia and New Zealand, with an established reputation for quality, excellence, and innovation based on the knowledge and skills of our professional teams.
ABOUT THE ROLE
Lake Imaging are searching Customer Care Specialist to join our team located in Albury. You will use your superstar customer service experience to provide the best standard of service to our patients dealing with appointment enquiries and scheduling. Ideally you have experience working in the medical or radiology industry, however we want to hear from you if have a genuine interest in a career in the medical/health industry.
FOR YOU
• Competitive salary with annual reviews
• Additional Paid Parental Leave
• Fitness Passport with over 1000+ locations nationwide
• A recognition and rewards platforms for salary packing options and employee discounts at hundreds of retailers for everyday expenses, holidays, health insurance, a wellbeing program and employee assistance program.
• Generous employee referral bonuses for a financial incentive to our employees on referring great talent to our team.
• An innovative and evolving company.
• Supportive and engaging clinic managers.
• Career advancement and succession options
• Great work-life balance with flexibility available for FT or PT
• Free Parking and great social events
This is a genuine opportunity to either begin or develop you career in the medical industry. The Customer Care team are a close tight knit group of professional people. They go above and beyond to provide the best service to our patients and truly live by the values of our business.
ABOUT THE RESPONSIBILITES
As the Customer Care Specialist you will:
• Take inbound calls and determining the service required
• Deliver prompt and effective responses to patient bookings and enquiries
• Notify patients of requirements prior to their visit
• Liaise with technical and support staff regarding booked services
• Quote accurate fees for service and Medicare rebate amount
• Booking the service into the appointment diary at the relevant site
ABOUT YOU
Our Customer Care Agents are a diverse group with a wide range of experience and backgrounds. To excel in this role, you will have:
• Excellent communication and telephone skills – you must be articulate, able to listen and have empathy
• Previous customer service or call centre with the ability to deal with high volume of calls
• Computer literate with the ability to learn our systems
• Have a proactive approach to learning and development
• Health care / medical reception experience will be highly regarded
• RIS/PACs systems experience will also be highly regarded
Interested?
Simply submit your resume by selecting APPLY.
OR visit to update your interest in this role via our candidate portal.
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Please note: Police check and proof of covid vaccination will be required for successful applicants.
Integral Diagnostics supports a multicultural and diversity workplace. We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply.
Building a healthier world, by delivering the best health outcomes one patient at a time.