Customer Experience Specialist - Sydney, Australia - Hatch

Description

Aphex is the first multiplayer scheduling software for construction delivery teams

Customer Support

Full-time

Remote | GMT-10, GMT-11 · We are remote first, but you'll also score a WeWork membership. Catch some of us hanging out there in Brisbane a few times a week :)

Mid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.

At Aphex, we believe that construction teams shouldn't have to plan with software that should have stayed in 1995.

That's why we are on a mission to make it easier for construction teams to get on the same page with a live, multiplayer planning platform. Instead of a mountain of spreadsheets, whiteboards, and stone tablets, our platform allows anyone on a project to plan and communicate their wo r ...

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About the role

Customer Experience at Aphex is an exciting bridge between product and users.

It is one part support to two parts product expert. On a typical day, you could find yourself;

• Documenting feature requests
• Analysing session data to uncover the tiny tweak that could make a big difference
• Working with our UX team to guide product evolutio n ...

What you'll be responsible forQuery Handling (online / live chat)

Address and resolve queries, questions, and problems via online platforms to ensure positive customer outcomes and experiences

Skills you'll needCritical thinking

Identifies and synthesizes patterns and trends amongst various sources of information to reach a meaningful conclusion, perspective or insight

Problem solving

Identifies problems and develops logical solutions that address the problems

Meet the team

CX (Customer Experience)

Aphex

CX at Aphex isn't your typical support team. In fact, support is only about 20% of our day

We're deeply involved with shaping the product itself. From analysing data for game-changing tweaks, to building out feature requests, to getting stuck in with design reviews & running manual testing for all new features; we've got our fingers in all the pies.

Our impact goes far beyond just assisting users, our mission is to make sure the user is at the ...

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Team values

The core values and motivations that drive the team - explore if they resonate with you

Team

Working style

The team's approach to tasks, collaboration and decision making - see if it aligns with your style

Team

Applying with Hatch

Aphex is using Hatch to accept applications for this role. Hatch helps you demonstrate your fit, no matter your background.