Customer Success Account Manager - Sydney, Australia - Prospa Advance Pty Limited

Description

At Prospa, we exist to unleash the potential of every small business. We are building the future of small business and simplifying cashflow by building a leading platform that helps customers make payments, fund growth and reduce admin.

The role

Reporting into the Sales Operations Manager, you'll join a high performing, dynamic and high-energy team that is truly passionate about their customer's success. You'll be a trusted advisor to our existing customers delivering a seamless end-to-end sales experience from application to settlement via inbound and outbound calls.

What you will be doing

• Delivering a seamless sales experience for our customers driven by your customer obsession and ability to clearly understand their requirements.
• Effectively following up qualified opportunities, approvals with all necessary stakeholders (internal and external).
• Delivering a seamless sales experience for our customers driven by your customer obsession and ability to clearly understand their requirements.
• Having quality conversations with customers and brokers to choose our product and brand.
• Negotiating desired outcomes based on value selling – not just price.
• Effectively handling all forms of objections, ensuring maximum conversion rates.
• Actively prospecting your portfolio via phone and email.

What you'll need to succeed

• Proven experience in high volume contact centre environments (short sales experience preferred)
• Financial Services or Fintech environments (highly advantageous)
• Excellent written and verbal communication skills
• Strong attention to detail and demonstrated ability to maintain high levels of data integrity and compliance.
• Proven track record of exceeding individual sales targets
• Strong business acumen skills and ability to understand how a business owner thinks.
• Be self-motivated, driven, collaborative and adaptable

Don't let a confidence gap get in the way of submitting your application.

What we offer:

As a busy grow getter, our benefits are here to help you be unstoppable in your mission. Whether it's a lofty career goal, investing in your family, saving the planet or simply feeling fulfilled:

• Growth: There's something for everyone including learning days, a learning allowance, leadership programs, performance coaching & digital learning
• Wellbeing: Think fitness initiatives, seasonal programs (including massages, skin checks, family picnics and coffee carts), additional "Me Days" and access to holistic EAP coaching.
• Lifestyle: Find your fit with flexible working options, top notch office facilities and diverse remote/ travel work options. You can also purchase additional leave and take up to 18 weeks paid parental leave
• Impact: Join a business that cares and is recertified as carbon neutral. And you can tap into volunteer days, our partnership with Kiva and join a range of employee resource groups.

Why Prospa?

We're a Best Workplace in Australia for 2023 We embrace diversity in our people and our thinking. You'll find an environment where there's always something new around the corner. It's collaborative, inclusive and respectful. A place where we celebrate who you are, naturally.

We're building the future of small business finance.Join us