Sales Support/Customer Service - Dandenong South, Australia - AMES Australasia

AMES Australasia Dandenong South, Australia

2 weeks ago

Full time

Description

Who we are?

You may not have heard of AMES Australasia before, but we can almost guarantee you own something we've brought to market. Our products are in the hands, sheds, homes and backyards of people all across Australia and New Zealand. We exist to design, create and efficiently supply innovative products that enhance the homes, landscapes and lifestyles of all our customers.

At our core, though, we are problem-solvers. We put our customers' needs at the heart of our decisions, and we have been first to market with innumerable innovations over the decades, fuelled by a combination of customer insights, in-house R&D capability, and carefully selected partnerships that drive us to be better.

We can do all of this because we're really picky about who we choose to join us. We hire people who care about the work, and care for each other. We believe that organisations need to be about purpose as well as profit. And we give our people opportunities that help them realise both their personal and professional potential, through these values:

Keep our Customers FIRST
Have a positive, caring and family attitude
Keep it real. open and honest... always.
BE the change we seek
Have a passion for winning
Make it Happen
Seek 'Win-Wins' for all
Treasure creativity
CELEBRATE... together

We also enjoy the backing of The AMES Companies, Inc (the largest suppliers of non-powered landscaping products in the United States), as a subsidiary of Griffon Corporation (NYSE:GFF).

We are AMES Australasia. Want to join us?

About the role:

We are currently looking for a Customer Service Officer to join our small team based in Dandenong South. In line with our vision, we pride ourselves with ensuring our customers always have a positive experience when buying our products and liaising with our team. With that in mind, we are looking for somebody who has excellent listening and communication skills, a positive attitude and a willingness to learn our product range

Job tasks and responsibilities:

Receive inbound calls (retailers), resolve customer complaints and providing excellent customer service to a range of clients
Liaise with Customer's and/or the warehouse to resolve any discrepancies around orders and deliveries
Process customer Sales Orders through Pronto, received by EDI, fax, phone and email, for local and interstate orders
Coordinating across departments to gather information and provide solutions
Maintaining a solid knowledge base of our products
Support the customer service team with adhoc projects as and when needed
Ongoing data entry/reporting into in-house database systems

Skills and experience:

Customer service/sales focused with excellent verbal and written communication skills and professional phone manner
Highly motivated and committed to deliver a great customer experience
Excellent data entry speed and accuracy
Experience in EDI order processing would be highly regarded
Advanced independent problem solving skills
Advanced multi-tasking and time management skills
High attention to detail and the ability to work independently and as part of a team
Experience working in the service industry, particularly in logistics/dispatch or a willingness & aptitude to learn
Experience in a similar role managing medium to high volume order processing
Advanced skills in MS Office applications would be an advantage
Experience with Pronto would be a distinct advantage
Experience in similar role in the industry would be a distinct advantage

Above all, you'll fit within the AMES family, sharing ideas and enhancing an already strong culture within the business.

Please note: Only successful applicants will be contacted.

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