Technical Lead – Digital Services - Perth, Australia - WA Primary Health Alliance

Description

About Us

WA Primary Health Alliance is part of the Australian Government's national Primary Health Network (PHN) program which aims to strengthen, improve, and connect the primary care system. As the operator of Western Australia's three PHNs, our state-wide structure and strong partnerships allow us to deliver better health, together.

At the heart of our Vision and Mission is an ongoing commitment to working closely with GPs, health professionals, service providers, hospitals, government and the community to strengthen primary care state-wide.

We are united in working towards a more connected and collaborative primary health care system to improve health equity and health outcomes for all Western Australians, particularly those at risk of poor health.

We are guided by our Strategic Plan 2023 – 2026. To find out more about us and what we do, please go to our website:

We are committed to creating a safe and inclusive culture for all our staff, health providers, partners, and community members. The contribution and participation of people with diverse bodies, identities and experiences is crucial to the work we do and allows us to shape a health system that is fit for the future.

WA Primary Health Alliance acknowledges, and pays respect to, the Traditional Owners and Elders of this country. We recognise their diversity and the significant importance of their cultural heritage, values, beliefs, and self-determination in contributing to the positive health and wellbeing of the whole community. We also acknowledge and welcome all members of the lesbian, gay, bisexual, trans/transgender, intersex, queer, asexual, aromantic and other rainbow (LGBTIQA+) communities and celebrate the extraordinary diversity of people's bodies, identities, relationships, and experiences.

We encourage applications from every background and ability, including but not limited to, Aboriginal and Torres Strait Islander people, LGBTIQA+ people, people from multicultural backgrounds and people with disability.

The role

The Technical Lead is a pivotal role within WAPHA, responsible for driving the implementation and optimisation of a new clinical platform. This multifaceted position involves overseeing a range of activities, including planning, design, configuration and documentation of the platform, and associated national applications.

Working closely with external IT services vendors and third-party contractors, the Technical Lead will involve assisting partners with integration and implementation, supporting partner onboarding, ensuring technical deliverables align with outcomes, as well as the timely execution of project-based initiatives. Moreover, internal collaboration with staff members, including those reporting to this role, fosters a culture of innovation and excellence in technical design, development, and support activities.

With a keen eye for identifying opportunities for improvement, implementing cutting-edge methodologies, processes, and tools, and monitoring progress against established objectives, the Technology Lead plays a critical role in advancing our healthcare technology solutions and ultimately improving patient outcomes.

This role will be offered as a Full time Maximum Term contract until 28th February 2025 and offers the flexibility to work from home and office. We can consider part-time availability.

Key tasks and responsibilities include but not limited to:

• Provide expert technical advice and identify innovative approaches to guide the design and delivery of national platform and application services.
• Manage in-house and contracted personnel to support approved development projects and activities.
• Develop, modify, and manage relevant guidelines, policies, and work practices aligned with industry best practices.
• Conduct risk assessments and develop appropriate mitigations and contingency plans for platform and application design, operation, or usage.
• Create and review solution architectures based on business needs and approved priorities.
• Select, adopt, and advise on appropriate technology development and management standards, methods, and tools.
• Engage with stakeholders to discover, define, and document business requirements.
• Translate business requirements into technical requirements and produce estimates for development effort and costs.
• Provide high-quality platform and software development services with a focus on reusable and maintainable designs and code.
• Proactively investigate and identify potential inefficiencies and issues, and reactively investigate and resolve platform and application incidents and problems.
• Prioritise and solve problems related to platform and application development and/or operation in the context of a national service supporting multiple stakeholder groups.

About you

To be considered for this role, candidates must meet the following selection criteria:

Essential experience and education

• Hold a tertiary degree in information technology or a related discipline, or possess equivalent industry certifications and qualifications (e.g., Microsoft Certified Professional, Engineer, Associate, etc.).
• Possess extensive experience in software, infrastructure, or cloud services development.
• Demonstrate proficiency in developing and communicating solution architectures.
• Exhibit a strong understanding and skills in database design, modelling, and access, including expertise with Microsoft SQL Server or equivalent Azure services.
• Have a solid grasp of ITIL standards, methods, and processes.
• Showcase experience with application management practices, including code versioning, branch and fork management, CI/CD, system and unit testing, and deployment loops.
• Demonstrate the ability to plan and manage projects, work packages, and tasks effectively.
• Have experience delegating tasks and overseeing the work of others in a multi-disciplinary team environment, supporting both project and operational deliverables.

Preferred knowledge and skills

• Possess a high level of technical proficiency in Microsoft-applicable development languages and tools (e.g., C#, Python, T-SQL, JavaScript), Azure engineering languages and tools (e.g., Azure APIs, Azure Functions, Terraform), or Azure-applicable administration and management tools (e.g., Azure Monitor, Log Analytics, Application Insights).
• Have experience with web Content Management Systems such as AEM (preferred), Drupal, or similar.
• Show familiarity with popular web application frameworks such as Bootstrap and jQuery.
• Have experience with one or more of GitHub, DevOps, and Terraform.

Our Benefits

• Hybrid working arrangement that combines remote work (3-4 days per week) with office presence in our modern Subiaco office (1-2 days per week).
• Commitment to employee development.
• Salary packaging - WAPHA's arrangement allows for a maximum of $15,900 for general living expenses and $2,650 for entertainment benefits per fringe benefit tax year.
• Competitive salary.
• Professional development allowance ($1k per year).
• Employee Assistance Program.
• Additional paid parental leave.
• Gifted paid day off during Christmas shut down period.
• Annual $200 health and wellbeing reimbursement scheme.
• All employees have access to LinkedIn Learning.
• Study leave options available.
• Option to purchase additional leave.
• 13 weeks long service leave after 10 years of continuous services (accessible on a pro-rata basis after 7 years).

To Apply

Please submit your application by clicking the 'Apply' button.

Your application should include your CV along with a cover letter. The cover letter should outline your interest in working for WAPHA and address the selection criteria as outlined in the job advertisement demonstrating your skills and experience relevant to the requirements of this role.

Applications close Tuesday 30th April 2024.

WAPHA reserves the right to commence shortlisting prior to the advertised close date.

For further information please email Please note that applications must be submitted via the link provided – applications received by email will not be accepted.

Applicants must hold current, unrestricted working rights in Australia to be eligible for this role. Candidates without valid authorisation to work in Australia will not be considered. Compliance with all relevant employment laws and regulations is mandatory.

WA Primary Health Alliance builds and strengthens primary health care in Western Australia, so people can access the services they need closer to home. As the operator of all three Primary Health Networks in Western Australia, we aim to ensure that the people most at risk of poor health have access to quality care. By working closely with GPs, health professionals, service providers, hospitals, government, and the community to strengthen primary care state-wide, we are delivering better health, together. The Digital Services Portfolio delivers seamless, informed, people centred digital services that contribute to organisational success. It does so by implementing seamless, well-integrated digital processes that improve outcomes for users; continual access to timely, reliable information to inform decision-making; and people-centric digital design that supports the way people access and use services. Primary Health Insights and Primary Sense are Digital Services offered to other participating Primary Health Networks across Australia which also sits within the Portfolio.

The Portfolio's teams are Information Systems, Architecture and Design, and Primary Health Insight Services.