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- Act as a single point of contact to provide 1st level IT support.
- Respond to and resolve customer requests or incidents providing fast and efficient, customer service.
- Perform standard diagnostics to initiate the problem management workflow process.
- Strive for a high level of first-contact resolution.
- Australian Citizen is required.
- Baseline, NV1 or NV2 Clearance is required.
- Demonstrated experience in 1st level technical support in an ITIL Service Desk environment.
- Demonstrated experience in supporting Microsoft Windows 10 and Office 365.
- Understanding of Active Directory and administration processes.
- Troubleshooting PC, networks, servers, software and hardware problems, and Microsoft applications.
- A keen interest in developing a career in IT (essential)
Service Desk Analyst - Canberra, Australia - Unisys
Description
What success looks like in this role:
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You will be successful in this role if you have:
Unisys is an equal opportunity employer and fosters an inclusive culture that embraces differences and diversity. We welcome applications from all sections of society.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.