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  • Buscojobs | Singtel Group | Business Analyst/Tech Writer - Central Coast - Tideri Jobbörse

    Tideri Jobbörse
    Tideri Jobbörse Central Coast

    2 weeks ago

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    Description

    Technical Writer / Business Analyst Role at Optus

    We are seeking a Technical Writer / Business Analyst to support the delivery of the largest Federal Government Contact Centre.

    Key Responsibilities:

    • Ensure technical documents comply with contractual obligations and align with the Technical Delivery framework implemented by account Chief Architects.
    • Develop and implement the Information governance framework, including policy, standards, procedures, and guidelines.
    • Maintain quality and accuracy in technical documents produced via acceptable lifecycle processes.

    Requirements:

    • Experience in business processes, Systems Engineering, and change management.
    • Successful background in Quality Management Systems process improvement, project management, and consultancy experience.
    • Strong analytical, problem-solving, and reporting skills.
    • Proficiency in desktop applications (Word, Excel, PowerPoint, Visio) and MS Windows environment.
    • Australian citizenship and eligibility for Federal Government security clearance.

    Benefits:

    • Flexible work arrangement: 3 days in the office, 2 days remote.
    • Inclusive paid parental leave up to 14 weeks for primary caregivers.
    • Access to resources, webinars, and support via the 'Parents at Work portal.'
    • Extensive online and facilitator-led learning catalogue, including MBA micro-credentials via OptusU.
    • Employee-led volunteer groups promoting diversity and inclusion.

    At Optus:

    We value diversity and individual differences. Our application process ensures equal employment opportunities for all job seekers. If you require adjustments or accessibility support, please contact us.


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