Customer Service Associate - Central Coast - Novartis Farmacéutica

Description

Customer Service Representative Role

Take your career to new heights as a Customer Service Representative at Novartis. In this crucial role, you will provide exceptional service to our valued customers in Australia and New Zealand.

You will have the opportunity to make a significant impact by overseeing the Customer Service & Supply Chain department, streamlining operations, and delivering unparalleled service.

In our supportive and collaborative work environment, we value your growth and offer the chance to transform global healthcare.

About the Role

• Perform accurate and timely customer service functions for efficient warehouse operations.
• Handle phone inquiries, resolve issues, and transfer calls when necessary.
• Process various types of orders in the SAP system.
• Coordinate with the logistics provider for order management and deliveries.
• Manage wholesaler credit requests, stock counts, and returns.
• Collaborate with Demand Planners to optimize order processes.
• Create and manage customer accounts.
• Generate monthly NFCM compliance reports.
• Provide support for invoice processing and yearly audits.
• Assist with out-of-hours customer service and emergency orders.
• Collaborate on customer service and supply chain projects.
• Support the rebates team and process rebate submissions.
• Validate and process PBS pricing SOH claims.
• Run and distribute weekly stock out reports.
• Maintain customer licenses and coordinate archiving.
• Serve as backup for the Senior Customer Service Associate.

Requirements

• 2 years of experience in customer service.
• Previous experience in customer service or supply chain.
• Experience in the pharmaceutical industry is advantageous.
• Proficiency in working with ERP systems, with preference given to SAP SD experience.

Why Novartis

We help people with disease and their families through innovative science and a community of passionate, smart people like you.

Let's create a brighter future together at Novartis, committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.