Regional Implementation Head - Melbourne, Australia - Ramco Systems

Description

Job Purpose:

This position is responsible for building a profitable Implementation Services business for Ramco HRP Product. He / She will lead multiple Software Implementation Teams across customers. They are responsible for project management, team management and quality of customer focused delivery. Generates timelines, estimates costs, and ensures projects meet the needs of the client organization. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Leads and directs the work of others.

Key Responsibilities :

• Create and maintain a highly skilled team of Implementation Services Specialists,
• Profitably manage a defined book of clients and their associated Implementation projects
• Responsible for YOY Revenue Growth & measured for QOQ RUC (Revenue / Cost) improvement.
• Work with Top management team to define and execute strategies.
• Actively engage with new business scoping & estimating activities, including providing resource estimates & capacity management oversight.
• Manage team allocation by ensuring that each associate has a manageable workload and reallocating resources as needed. Monitoring and managing team headcount to functional budget.
• Actively engaged as a member of the new business pursuit teams by partnering with the Sales organization in RFP response creation, site visit preparation /
• Work closely with other team members on various project and initiatives.
• Develop relationships across the organization and listen to the needs of internal and external customers
• Develop relationships across the organization and listen to the needs of internal and external customers.
• Cultivate open communication with customers, and business partners in an effort to identify opportunities to improve processes and Methodologies
• Establish clearly defined goals, objectives, responsibilities, competencies and development plans for each member on the team
• Coach, mentor and develop team members. - Ensure team members are appropriately trained to handle day to day activities.
• Provide coaching and performance feedback through one-on-one meetings, staff meetings and other communication as appropriate.
• Prepare and deliver written team member performance reviews in accordance with company policy.
• Conflict resolution and effective Team management.
• Hire and retain top talent.
• Keep abreast of industry trends and best practices, market data and new product rollouts.
• Manage relationship with senior client contacts and other leadership to provide key leadership and oversight to large client implementations
• Provide leadership to multiple implementations and facilitate the cross project / cross functional team to develop and implement solutions to address our clients' requirements.
• Develop and maintain strong working relationships with Operations leadership by ensuring that transitions to Operations are smooth and successful

Required Skills & Experience:

• Masters degree is preferred.
• PMP certification is preferred.
• Previous implementation and project management experience is required.
• Technology experience is preferred.
• Candidates should have 15+ years business experience, with 5+ years managing teams and recruiting talent.
• Enterprise Product implementation experience is mandatory.
• Experience with analysis and project life cycle methodologies as well as an understanding of the implementation project life cycle is required.
• Demonstrated ability to manage multiple resources across multiple locations who are working on complex projects and tasks simultaneously.
• Strong and proven ability to develop, coach and mentor team members.
• Strong collaborative, negotiating, influencing, leadership and decision-making skills
• Excellent written and verbal communication skills.
• Ability to foster and maintain strong, collaborative working relationships with internal stakeholders, resources, management, support staff, and third party vendors.
• Ability to multi-task in a challenging, fast paced, matrix management organization. Ability to make decisions based on a broad range of issues, within and outside the control of the day to day working environment.
• Remote Team Management required due to multi-location site strategy.
• Must have strong presentation skills and be comfortable presenting in front of large groups, including executives and clients.
• Ability to provide strategic analysis and consult with senior leaders.
• Ability to identify, define and execute upon opportunities for improvement and recommend alternative solutions to process inefficiencies.
• Capacity to solve a variety of problems typically with very complex scope using exceptional problem solving, analytical, and project consulting skills.

Required Competencies:

• Excellent customer Management skills
• Managing CXO level connects
• Problem solving & Communication skills
• Negotiation skills
• Interpersonal skills
• Experience in developing and delivering effective presentations