Retail Supervisor - Kalgoorlie - Craveable Brands Ltd.

Description

Leadership Opportunity at Red Rooster Kalgoorlie

Take your leadership career to the next level with Red Rooster, Australia's first and favourite chicken shop. We are seeking passionate individuals to join our team in Kalgoorlie.

Job Details:

• Position: Retail Supervisor
• Employment Type: Full-Time

We are dedicated to creating craveable experiences and putting smiles on our customers' faces. With nearly 50 years of history, we pride ourselves on our people—our crew, customers, and community.

Why Work with Us?

• Career Growth: Gain skills and experiences that last a lifetime.
• Dynamic Environment: Work with a vibrant team and enjoy a fun workplace.
• Recognition: Be rewarded for making a difference every day.
• Diversity: Celebrate individuality and thrive in a supportive culture.
• Safety First: Our top priority is the safety of our product, people, and customers.

Your Role as Retail Supervisor:

• Exceed Customer Expectations: Deliver excellence in all areas, especially customer service and product quality.
• Shift Management: Supervise shifts, performing opening and closing routines in accordance with restaurant policies. Ensure the right team members are in place to meet business needs.
• Training & Development: Attend all required training and support the senior management team in developing team members.
• Positive Workplace Culture: Foster a respectful and engaging culture, acknowledging good performance and supporting recognition programs.
• Sales & Profitability: Assist in managing costs, including rosters and operational expenses, while minimizing shrinkage and waste.
• Policy Compliance: Ensure adherence to company policies, maintaining a zero-tolerance approach to Workplace Health and Safety and food safety protocols.
• Restaurant Maintenance: Assist with maintenance issues and report faults to the senior management team.
• Team Leadership: Lead by example, demonstrating exceptional customer service and treating all team members with respect.
• Local Marketing: Support Delivery and Catering sales in line with company guidelines.
• Customer Service: Respond to customers' inquiries and complaints about goods and services.
• Store and Storage: Examine returned goods and decide on appropriate action, taking inventory of goods for sale and ordering new stock.

Qualifications and Education:

• Competence must be achieved in both Front and Back of House duties.
• A Diploma in Hospitality Management is preferred.
• At least 1 year of work experience in a related field is essential.
• Willingsness to undertake and complete all training required for the role.
• Current First Aid certification – Apply First Aid.